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Description

In today's digital landscape, it has become essential for businesses to leverage the Internet for marketing and sales, rather than merely an option. The KommerceServer eCommerce Suite offers a mobile-compatible solution that features powerful web storefront and portal functionalities, seamlessly integrating with your enterprise applications. Additionally, it provides an advanced framework for the development and management of eCommerce applications, ensuring versatility for various business needs. With components like webStoreFront, webPortal, and webAdministration, this suite is equipped with extensive out-of-the-box features suitable for both business-to-business (B2B) and business-to-consumer (B2C) environments. Furthermore, the software is designed to be both configurable and customizable, allowing businesses to adjust the interface and functionalities to align with their specific requirements. By upgrading to a modern website that is integrated with your ERP system, you can enhance your online presence and commence your sales journey without delay! Embrace the future of eCommerce and take your business to new heights.

Description

Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$75.00/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Kore Technologies

Founded

1999

Country

United States

Website

www.koretech.com

Vendor Details

Company Name

Next4biz

Founded

2006

Country

United States

Website

www.next4biz.com/customer-service-management/

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management No 
Customer Accounts Yes 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting Yes 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management Yes 
SEO Management No 
Shopping Cart Yes 
Templates Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Alternatives

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