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Description
Kodosumi is a versatile, open-source runtime environment that operates independently of any framework, built on Ray to facilitate the deployment, management, and scaling of agentic services in enterprise settings. With just a single YAML configuration, it allows for the seamless deployment of AI agents, minimizing setup complexity and avoiding vendor lock-in. It is specifically crafted to manage both sudden spikes in traffic and ongoing workflows, dynamically adjusting across Ray clusters to maintain reliable performance. Furthermore, Kodosumi incorporates real-time logging and monitoring capabilities via the Ray dashboard, enabling immediate visibility and efficient troubleshooting of intricate processes. Its fundamental components consist of autonomous agents that perform tasks, orchestrated workflows, and deployable agentic services, all efficiently overseen through a user-friendly web admin interface. This makes Kodosumi an ideal solution for organizations looking to streamline their AI operations while ensuring scalability and reliability.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Integrations
Appinium
No
Contentful
No
Dropbox
No
Google Drive
No
Joomla!
No
Khoros
No
KnowledgeOwl
No
Kubernetes
Yes
Microsoft Teams
No
MindTouch
No
Integrations
Appinium
Yes
Contentful
Yes
Dropbox
Yes
Google Drive
Yes
Joomla!
Yes
Khoros
Yes
KnowledgeOwl
Yes
Kubernetes
No
Microsoft Teams
Yes
MindTouch
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Masumi
Country
United States
Website
www.kodosumi.io
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
