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Average Ratings 0 Ratings
Description
KoalaFeedback is a comprehensive, free platform that streamlines the process of gathering and managing user feedback for B2B businesses. The platform offers a centralized portal where businesses can collect ideas from users, prioritize product features, and maintain transparent communication with customers. Users can vote on and comment about their top feedback, making it easier to understand customer needs and preferences. The platform organizes feedback into categorized boards by product area or feature set, enabling businesses to identify recurring themes and prioritize improvements accordingly. With customizable public roadmaps, KoalaFeedback helps build trust with users by clearly showing what’s planned, what’s in progress, and what’s completed. Additionally, KoalaFeedback allows businesses to personalize the portal by customizing domains, logos, and colors, ensuring a consistent brand experience. This free tool empowers teams to collaborate effectively, manage feedback more efficiently, and deliver better products that users truly value.
Description
SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Dixa
No
Freshdesk
No
Google Play
No
Gorgias
No
Intercom
No
Slack
No
SurveyMonkey Apply
No
Tripadvisor
No
Trustpilot
No
Zendesk
No
Integrations
Dixa
Yes
Freshdesk
Yes
Google Play
Yes
Gorgias
Yes
Intercom
Yes
Slack
Yes
SurveyMonkey Apply
Yes
Tripadvisor
Yes
Trustpilot
Yes
Zendesk
Yes
Pricing Details
$0
Free Trial
Yes
Free Version
Yes
Pricing Details
$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.
As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
KoalaFeedback
Founded
2025
Country
Netherlands
Website
koalafeedback.com
Vendor Details
Company Name
SentiSum
Country
United Kingdom
Website
www.sentisum.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Roadmap
Collaboration
No
Content Import / Export
No
Diagramming
No
Drag & Drop
No
Feature Management
No
Milestone Tracking
No
Prioritization
No
Requirements Management
No
Workflow Management
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No