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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Enhance your agility and focus on customer needs while also elevating productivity and optimizing revenue streams. Integrate business intelligence, real-time alerts, and streamlined workflows to stay updated on the most critical aspects of your operations. With a global customer base exceeding 10,000 and over a million active users, KnowledgeSync serves as a business activity monitoring tool that significantly enhances employee performance, drives corporate profits, and cuts down on organizational expenses, making it possible for companies to avoid the regret of missed opportunities. By leveraging this solution, businesses can proactively respond to trends and challenges, ensuring they stay ahead in a competitive landscape.

Description

The customer experience management platform facilitates the scaling of customer-centric practices throughout your entire organization, enabling brands to actively listen, learn from, and delight their clientele. By empowering more than 10,000 frontline employees across prominent businesses, it enhances global customer interactions across four continents. Our extensive experience in the customer experience field has led to the successful implementation of feedback initiatives for various sectors, including marketing, customer experience, digital solutions, and group operations. Furthermore, we leverage our diverse expertise to assist partners in connecting data across departments, yielding new comprehensive insights that drive meaningful outcomes. The Resonate CX Platform offers a thorough customer experience management solution that is designed to handle both complexity and scale. Notably, its analytical features stand out for their ability to visualize customer information, encompassing both structured and unstructured data, such as ratings and comments, all within a singular integrated platform. This cohesive approach allows organizations to gain a more nuanced understanding of their customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Check Point IPS Yes 
Check Point Infinity Yes 
M1 Yes 
Microsoft 365 No 
VendorTrl Yes 

Integrations

Check Point IPS No 
Check Point Infinity No 
M1 No 
Microsoft 365 Yes 
VendorTrl No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ECI Software Solutions

Founded

1999

Country

United States

Website

www.ecisolutions.com/products/knowledgesync/

Vendor Details

Company Name

Resonate

Country

Australia

Website

www.resonate.cx/

Product Features

Business Activity Monitoring

Alerts / Notifications Yes 
Business Process Management Yes 
Cross Application Analysis Yes 
Email Monitoring Yes 
Events Monitoring Yes 
KPI Monitoring Yes 
Pre-Configured Events Yes 
Reporting / Analytics Yes 
Workflow Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Emotion Recognition

Facial Emotions No 
Facial Expression Analysis No 
Machine Learning No 
Photo Emotions No 
Speech Emotions No 
Video Emotions No 
Written Text Emotions No 

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

NPS

Alternatives

Sapience Reviews

Sapience

Sapience Analytics

Alternatives