Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your agility and focus on customer needs while also elevating productivity and optimizing revenue streams. Integrate business intelligence, real-time alerts, and streamlined workflows to stay updated on the most critical aspects of your operations. With a global customer base exceeding 10,000 and over a million active users, KnowledgeSync serves as a business activity monitoring tool that significantly enhances employee performance, drives corporate profits, and cuts down on organizational expenses, making it possible for companies to avoid the regret of missed opportunities. By leveraging this solution, businesses can proactively respond to trends and challenges, ensuring they stay ahead in a competitive landscape.
Description
The customer experience management platform facilitates the scaling of customer-centric practices throughout your entire organization, enabling brands to actively listen, learn from, and delight their clientele. By empowering more than 10,000 frontline employees across prominent businesses, it enhances global customer interactions across four continents. Our extensive experience in the customer experience field has led to the successful implementation of feedback initiatives for various sectors, including marketing, customer experience, digital solutions, and group operations. Furthermore, we leverage our diverse expertise to assist partners in connecting data across departments, yielding new comprehensive insights that drive meaningful outcomes. The Resonate CX Platform offers a thorough customer experience management solution that is designed to handle both complexity and scale. Notably, its analytical features stand out for their ability to visualize customer information, encompassing both structured and unstructured data, such as ratings and comments, all within a singular integrated platform. This cohesive approach allows organizations to gain a more nuanced understanding of their customer interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
Check Point IPS
Yes
Check Point Infinity
Yes
M1
Yes
Microsoft 365
No
VendorTrl
Yes
Integrations
Check Point IPS
No
Check Point Infinity
No
M1
No
Microsoft 365
Yes
VendorTrl
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ECI Software Solutions
Founded
1999
Country
United States
Website
www.ecisolutions.com/products/knowledgesync/
Vendor Details
Company Name
Resonate
Country
Australia
Website
www.resonate.cx/
Product Features
Business Activity Monitoring
Alerts / Notifications
Yes
Business Process Management
Yes
Cross Application Analysis
Yes
Email Monitoring
Yes
Events Monitoring
Yes
KPI Monitoring
Yes
Pre-Configured Events
Yes
Reporting / Analytics
Yes
Workflow Management
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Emotion Recognition
Facial Emotions
No
Facial Expression Analysis
No
Machine Learning
No
Photo Emotions
No
Speech Emotions
No
Video Emotions
No
Written Text Emotions
No
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No