Average Ratings 0 Ratings
Average Ratings 58 Ratings
Description
In the current, rapidly evolving business landscape, the only certainty is the inevitability of change. To navigate these dynamic environments effectively, it is crucial to integrate Knowledge, People, and Business in a manner that maximizes employee performance. A robust Knowledge Management strategy is essential for achieving this goal. Organizing all Knowledge assets systematically ensures that employees can swiftly access Subject Matter Experts. Additionally, streamlining Knowledge Sharing initiatives fosters quicker collaboration among staff members. Encouraging greater participation in Knowledge Management practices enhances overall organizational engagement. Furthermore, simplifying the search and retrieval of knowledge assets across the organization is vital for efficiency. Knowledge Management serves as a critical framework that allows organizations to identify, comprehend, develop, and utilize their core competencies. Companies that successfully capitalize on their Knowledge Assets often experience significant advantages, leading to sustainable and profitable growth in the long run. This approach not only empowers employees but also drives innovation and adaptability within the organization.
Description
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
API Access
Has API
API Access
Has API
Integrations
Asana
Attio
GitHub
Google Cloud BigQuery
HP Advance
HubSpot CRM
Jira
Linear
Microsoft 365
Microsoft Teams
Integrations
Asana
Attio
GitHub
Google Cloud BigQuery
HP Advance
HubSpot CRM
Jira
Linear
Microsoft 365
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59 per month per seat
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Synergy Computer Solutions
Founded
1995
Country
United States
Website
www.synergycom.in/SynKEdge.html
Vendor Details
Company Name
Pylon
Country
United States
Website
usepylon.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking