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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Streamline customer processes, assess agent performance with impartiality, and guarantee that your operations run at peak efficiency. In today's interconnected environment, consumers are engaging with everyday smart appliances in innovative ways. As the trend of connected devices continues to grow, many of these devices, which often do not feature screens, are utilizing speech as a natural and user-friendly interface for interaction. Speech recognition is at the forefront of this shift, fundamentally transforming how individuals connect with their technology. With Knovvu Speech Recognition from Sestek, machines and applications can effectively interpret spoken commands, allowing users to engage with their devices verbally instead of relying on buttons or keyboards. Our automatic speech recognition software is versatile and widely applicable. Numerous organizations harness this technology to create intuitive self-service solutions that enhance user experience and satisfaction. This advancement not only simplifies interactions but also empowers users by providing them with a more engaging way to communicate with their devices.

Description

Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning. We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance. Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sestek

Founded

2000

Country

Turkey

Website

www.sestek.com/speech-recognition-knovvu

Vendor Details

Company Name

Xdroid

Country

Belgium

Website

www.xdroid.com

Product Features

Speech Recognition

Audio Capture Yes 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies No 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition Yes 

Product Features

Speech Analytics

Automatic Transcription Yes 
Call Center Management No 
Call Recording No 
Customer Experience Management Yes 
Data Security Yes 
Natural Language Processing No 
Predictive Analytics Yes 
Self-Service Search Yes 
Sentiment Analysis Yes 
Surveys & Feedback Yes 

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