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features
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support

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Description

Knoku serves as an AI chat interface tailored for documentation websites, effectively utilizing your own documentation. It meticulously scans your docs to identify pertinent sections and formulates responses complete with citations; if a question arises that lacks coverage, rather than making assumptions, it logs the query as an area that requires enhancement, ensuring your team is aware of upcoming improvements. Each response is directly linked to the specific heading and line of the source material, providing users with referenced answers while simultaneously alerting your team to the inquiries that remain inadequately addressed. The architecture of Knoku revolves around an efficient workflow: it begins with query analysis to extract both intent and entities, then context retrieval to pinpoint relevant sections of documentation, followed by response generation that leverages this context, and ultimately, output delivery that conveys the answer to the user. The setup process is intentionally streamlined; simply insert the widget into your documentation site, transfer content using the command line interface, and monitor visitor inquiries through the dashboard while continually refining your documentation based on feedback. This allows for a dynamic enhancement of your documentation resources in response to user needs.

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Analytics No 
Docusaurus Yes 
GitHub No 
GitLab No 
Google Analytics No 
Jira No 
Jive No 
MadCap IXIA CCMS No 
Markdown Yes 
Microsoft Dynamics 365 No 
Mintlify Yes 
MkDocs Yes 
Oracle Cloud CX No 
Oracle Taleo No 
Salesforce Agentforce Service No 
Salesforce Experience Cloud No 
ServiceNow No 
Sphinx Yes 
XDocs DITA CCMS No 
Zendesk No 

Integrations

Adobe Analytics Yes 
Docusaurus No 
GitHub Yes 
GitLab Yes 
Google Analytics Yes 
Jira Yes 
Jive Yes 
MadCap IXIA CCMS Yes 
Markdown No 
Microsoft Dynamics 365 Yes 
Mintlify No 
MkDocs No 
Oracle Cloud CX Yes 
Oracle Taleo Yes 
Salesforce Agentforce Service Yes 
Salesforce Experience Cloud Yes 
ServiceNow Yes 
Sphinx No 
XDocs DITA CCMS Yes 
Zendesk Yes 

Pricing Details

$19 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Knoku

Country

United States

Website

knoku.com

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Product Features

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control No 
WYSIWIG Editor No 
Webhooks No 
reStructured Text Support No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Software Documentation

Access Roles / User Permissions Yes 
Automatic Documentation Generation Yes 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture Yes 
Markdown Support No 
Multiple Formats Support Yes 
Multiple Versions Support Yes 
Version Control No 
WYSIWIG Editor Yes 
Webhooks Yes 
reStructured Text Support No 

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