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Description
Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile.
✨ Klaus users report:
- Cut downtime spent on quality assurance by 70%
- Boost CSAT by over 10%
- Onboard new agents 2x faster
✨ Our purr-ific features:
- Automate & scale your QA
- Rate and comment on conversations
- Customize rating categories and scales
- Accelerate onboarding of new support reps
- AI brings meaningful conversations to the top
- Automate assignments & goals
- Coach with precision
- Filter conversations based on: Complexity, Sentiment, CSAT, and more
- Filter by agent-based on: Volume, Sentiment, CSAT
Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.
Description
Customer satisfaction extends beyond just the offerings; it encompasses the entire service experience before, during, and after a transaction. Today's consumers exhibit zero tolerance for poor service experiences. RevealCX enhances customer interactions by swiftly delivering a convenient experience, focusing on crucial customer metrics and uncovering actionable insights that elevate their overall experience. The process starts with a user-friendly, thoughtfully designed form that allows for organization-specific, unlimited layers of causal factors, making deployment and monitoring of agents straightforward and efficient. Utilizing a best-practices form structure, RevealCX not only aggregates relevant data but also establishes workflows aimed at results-driven coaching and provides comprehensive reporting for a precise assessment of performance. The review process is accelerated by leveraging advanced artificial intelligence and machine learning technologies. Discover how various organizations harnessed the capabilities of AI and achieved remarkable results as a consequence of their efforts. By prioritizing customer experience and utilizing innovative tools, businesses can significantly enhance their service delivery and foster long-lasting relationships with their clients.
API Access
Has API
API Access
Has API
Integrations
Aircall
CallHippo
ConnectPointz
Dixa
Drift
Freshdesk
Front
Geckoboard
Gorgias
Help Scout
Integrations
Aircall
CallHippo
ConnectPointz
Dixa
Drift
Freshdesk
Front
Geckoboard
Gorgias
Help Scout
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Klaus
Founded
2018
Country
Estonia / Remote
Website
klausapp.com
Vendor Details
Company Name
Nexcom
Founded
1997
Country
Denmark
Website
nexcomglobal.com/products/quality-monitoring-revealcx/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management