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Description
Klarion is an advanced platform that leverages artificial intelligence to convert unprocessed customer feedback from various channels, such as support tickets, surveys, and reviews, into prioritized insights that can be acted upon. Instead of merely highlighting keywords or general topics, it delves deeper to reveal the root causes of customer dissatisfaction and illustrates their effects on crucial metrics like retention, reputation, and financial performance. Furthermore, Klarion facilitates the assignment of resolution tasks to the right team members, monitors the progress of these tasks, and ensures that issues do not reappear. This system allows businesses to identify persistent challenges throughout the entire customer journey, which spans from sales to support, encouraging collaboration among diverse teams to focus on the most critical issues and enabling informed decision-making to enhance customer experiences. By automating the process of feedback analysis, Klarion significantly accelerates the identification of underlying problems, helping organizations to enhance customer loyalty and minimize churn while promoting a culture of continuous improvement. Ultimately, this transformation in feedback handling not only streamlines operations but also fosters a more responsive and customer-centric business environment.
Description
Qualitygram is a dynamic real-time issue capture and problem-solving platform designed to empower modern manufacturing teams with efficient quality management. Through mobile or web access, operators can immediately log quality issues on the shop floor, including rich media like photos and videos, along with part numbers and detailed comments. The system replaces fragmented communication channels such as emails, WhatsApp messages, and spreadsheets with a centralized, visual workflow that ensures better traceability and accountability across departments. Qualitygram enhances cross-functional collaboration by allowing users to tag appropriate teams and send real-time alerts, accelerating problem resolution. It features built-in 5-Why and CAPA workflows to facilitate systematic root cause analysis and corrective action planning. Real-time dashboards provide live visibility into issue status and defect trends, enabling teams to monitor performance continuously. The platform also supports COPQ (Cost of Poor Quality) tracking to quantify the impact of defects. With optional AI-driven trend detection, Qualitygram helps manufacturing teams identify recurring issues early and improve quality outcomes.
API Access
Has API
API Access
Has API
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Integrations
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Pricing Details
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Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Klarion AI
Country
United States
Website
www.klarion.ai/
Vendor Details
Company Name
ORCA LEAN
Founded
2021
Country
United States
Website
www.orcalean.com/qualitygram
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Manufacturing
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
