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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Grace Hill’s KingsleySurveys delivers an extensive array of survey tools alongside reliable industry benchmarks, enabling the collection of actionable insights regarding the perceptions of residents, tenants, employees, and clients/investors. These valuable insights empower real estate organizations to evaluate satisfaction levels, boost lease renewals, enhance employee retention, and elevate overall property performance. The platform features resident surveys that gauge their overall satisfaction, assess views on property attributes, and evaluate management, leasing, and maintenance experiences. Tenant surveys focus on gathering feedback about space requirements, sustainability efforts, and service evaluations. Additionally, employee engagement surveys are available in various formats, including annual, pulse, and ad hoc, to gain a deeper understanding of employee satisfaction and retention issues. Client and investor surveys are designed to assess perceptions, evaluate performance metrics, and collect competitive intelligence. Furthermore, the Kingsley Index acts as a robust benchmarking resource, allowing organizations to compare their survey results with those of industry peers while identifying areas for improvement. This comprehensive approach ensures that organizations remain competitive and responsive to the needs of all stakeholders involved.

Description

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

BMC Helix No 
Freshservice No 
Jira Service Management No 
ServiceNow No 
Zendesk No 

Integrations

BMC Helix Yes 
Freshservice Yes 
Jira Service Management Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact for pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Grace Hill

Founded

1998

Country

United States

Website

gracehill.com/solutions/satisfaction-surveys/

Vendor Details

Company Name

ciopulse

Founded

2013

Country

Australia

Website

www.cio-pulse.com

Product Features

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

NPS

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