Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Kinetiq equips energy companies with essential tools for thriving in an ever-evolving sector. Our established customer management solutions empower retailers to create and oversee distinctive, competitive mixes of pricing, products, and services tailored for the valuable commercial and industrial market. Additionally, our data management and analysis offerings deliver extensive benefits to both energy firms and their clients. Presently, there is a global movement towards deregulating the energy sector, with many developed nations evaluating different deregulation strategies where supply capacities meet or surpass demand. Several have initiated structured approaches towards complete energy market deregulation, while others remain in the planning phase. The ramifications of these shifts in the energy landscape are profound and far-reaching. Retailers operating in a deregulated market must now offer more advanced and adaptable energy solutions to thrive amid fierce competition. As the energy landscape continues to transform, the need for innovation and responsiveness will only intensify.
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
No
Salesforce
No
Salesforce Data 360
No
Slack
No
Tableau
No
Integrations
CloudHub
Yes
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Kinetiq
Founded
1999
Country
New Zealand
Website
www.kinetiq.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
No
Customer Management
Yes
Electricity
No
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
No
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
No
Water
No
Work Order Management
No