Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Establishing and maintaining robust customer relationships is essential for enhancing customer retention and reducing acquisition costs. Kilterly plays a pivotal role in facilitating the development of enduring customer connections. Our advanced data analysis engine identifies engaged customers, those who are indifferent, and those at risk of leaving. We have crafted a proprietary survey tool tailored for customer success, which features an innovative method for gauging customer sentiment through their feedback. We empower you to routinely and discreetly assess how likely your customers are to recommend your business or product by measuring Net Promoter Score (NPS). Additionally, Kilterly offers automated communication capabilities that enable you to design campaigns and manage tasks, elevating both the onboarding process and ongoing customer relationship nurturing. Our platform provides the flexibility to select specific customer segments to engage with at the most opportune moments, utilizing various segmentation criteria. You can effectively structure your team’s workflow to ensure that every customer interaction is meaningful and impactful. Consequently, Kilterly not only enhances your understanding of customer needs but also equips you with the tools to respond proactively to them.
Description
ValueRamp is an online platform tailored for B2B SaaS teams that streamlines customer success by overseeing post-sale interactions, starting from the transition from sales to onboarding, through product usage, renewals, and efforts to recover lost customers. It consolidates account history, health metrics, and renewal details into a single record. Users can design onboarding strategies using customizable, versioned templates, set milestones and tasks, and offer customers a portal to view their plans and pending tasks. The platform integrates seamlessly with various systems such as CRM, messaging apps, calendars, meeting tools, knowledge bases, and product usage analytics, and it generates account summaries, adoption guidance, health assessments, and churn analysis. Additionally, its AI assistant formulates responses and outlines next steps for team review instead of dispatching them automatically. Financial tools within the platform monitor Annual Recurring Revenue (ARR), invoices, and renewal values in conjunction with account records. ValueRamp is designed for onboarding and customer success managers, team leaders, finance professionals, and B2B SaaS clients, ultimately enhancing their operational efficiency and customer engagement. With these comprehensive capabilities, ValueRamp aims to empower teams to foster stronger relationships with their customers while ensuring a seamless experience throughout the customer journey.
API Access
Has API
No
API Access
Has API
No
Integrations
HubSpot CRM
Yes
Slack
Yes
Fathom
No
Freshdesk
Yes
Google Calendar
No
HubSpot Customer Platform
Yes
HubSpot Sales Hub
Yes
Intercom
Yes
Mailgun
Yes
Microsoft Outlook
No
Integrations
HubSpot CRM
Yes
Slack
Yes
Fathom
Yes
Freshdesk
No
Google Calendar
Yes
HubSpot Customer Platform
No
HubSpot Sales Hub
No
Intercom
No
Mailgun
No
Microsoft Outlook
Yes
Pricing Details
$399.00/month
Kilterly offers three pricing tiers based on number of clients
Free Trial
Yes
Free Version
No
Pricing Details
$249/month
Starter costs $249/month at the introductory rate ($499/month regular) and covers a book of up to $1M ARR or 75 accounts. Plans are priced per month and billed annually. The introductory rate is available for paid annual contracts signed by December 31, 2026, and remains fixed for 24 months. Starter includes three CSM/Admin seats; additional seats cost $39/month. Onboarding Manager, Finance, customer and stakeholder seats are unlimited. A separate design-partner program offers the first 10 companies one year at no charge in exchange for participation and feedback.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Kilterly
Founded
2018
Country
United States
Website
kilterly.com
Vendor Details
Company Name
ValueRamp
Founded
2026
Country
India
Website
valuerampai.com
Product Features
Customer Engagement
Analytics
No
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
Yes
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
No
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
Yes
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Product Features
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No