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Average Ratings 30 Ratings

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Description

Khoros enables seamless interaction with your customers from the initial offer through to the final sale and beyond. Engage with your audience across their preferred channels, including messaging, chat, social media, email, SMS, and on both external and your own branded communities — we ensure you remain continuously connected. Our platform, powered by AI, is a reliable ally during both your peak successes and challenging crises. With Khoros, you benefit from enterprise-level workflows designed to manage complex deployments, accommodate high traffic, and fulfill the security and brand protection requirements of top global brands, all supported by an award-winning services team dedicated to your success. We go beyond being just a technology provider; Khoros offers exceptional services, coaching, and extensive industry knowledge, making us the ideal partner for your sustained growth and success in the long run. Together, we can foster enduring relationships and drive meaningful engagement with your customers.

Description

Synup gives agencies and multi-location businesses one place to run local marketing, and the way you run it is by talking. Sydekick, Synup's AI agent, takes plain requests and executes them. No hunting through menus, no learning which screen does what. The range is wide. Say a client changes their hours and Sydekick updates that information on Google, Apple, Bing and every major listing platform. New reviews come in and it drafts responses in that brand's voice. It publishes social posts tailored to each location, runs audits on a business's local presence, and browses the web when it needs information it doesn't have. Need a landing page for a location? It builds one. Need to answer a specific question for a client? It designs a report around that question instead of handing you a canned template. All of this runs on skills and playbooks. Synup ships a library of ready-made ones, and you can create your own for the workflows only your agency or brand uses. When something has you stuck, the Synup team is a message away. The agent sits on top of a complete platform. Listings sync comes with indexing verification, so you know updates actually went live. Reputation management, social publishing and rankings are all in there, plus a developer API and an MCP server. And every bit of it can carry your brand instead of ours, fully white-labeled.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Acquia DAM (Widen) Yes 
AgencyAnalytics No 
BL.INK Yes 
Bazaarvoice Yes 
Beckon Yes 
Bitly Yes 
Brandwatch Yes 
Common Room Yes 
Domo Yes 
Google Analytics Yes 
Google Business Profile No 
InboxCRM by AppEQ Yes 
Khoros CX Insights Yes 
Khoros Community Yes 
Salesforce Yes 
SearchUnify Yes 
Tableau Yes 
Welcome Software Yes 

Integrations

Acquia DAM (Widen) No 
AgencyAnalytics Yes 
BL.INK No 
Bazaarvoice No 
Beckon No 
Bitly No 
Brandwatch No 
Common Room No 
Domo No 
Google Analytics No 
Google Business Profile Yes 
InboxCRM by AppEQ No 
Khoros CX Insights No 
Khoros Community No 
Salesforce No 
SearchUnify No 
Tableau No 
Welcome Software No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39.00/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Khoros

Founded

2008

Country

United States

Website

khoros.com

Vendor Details

Company Name

Synup

Founded

2013

Country

New York

Website

synup.com

Product Features

Audience Intelligence

AI / Machine Learning No 
Audience Segmentation No 
Competitive Intelligence No 
Content Tracking No 
Data Visualization No 
Data-Driven Insights No 
Filters / Search No 
Image Recognition No 
Sentiment Analysis No 
Social Listening No 
Social Media Analytics No 
Trend Tracking No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Product Features

Local Marketing

Advertising Management No 
CRM No 
Email Marketing No 
Feedback Management Yes 
Live Chat No 
NAP Management (Name/Address/Phone) Yes 
Online Listings Management Yes 
PR Management No 
Reporting / Analytics Yes 
Review Management Yes 
SEO Management Yes 
Social Media Management Yes 
Store Locator Yes 
Website Management No 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring No 
White Label Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management No 
Content Management Yes 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering No 
Multi-Account Management Yes 
Post Scheduling Yes 

Store Locator

Analytics Yes 
Automatic Location Detection Yes 
Directions Yes 
Distance Calculation No 
Event Promotions Yes 
Mapping No 
Product Search Filtering Yes 
Promotions / Coupons Yes 
Search No 
White Label Yes 

Alternatives

Alternatives

Meltwater Reviews

Meltwater

Meltwater Group