Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
There’s nothing to recall and nothing to pilfer; you are the solution. Implementing zero-trust authentication is essential for safeguarding your remote workforce while facilitating robust customer verification with mere eye contact. This can be achieved anytime, anywhere, and on any device. By adopting passwordless, multi-factor authentication, organizations can effectively combat fraud, phishing attacks, and the reuse of credentials, all while improving the experience for both customers and employees and ensuring their privacy is upheld. Distinct capabilities are driven by innovative technology, which is also hardware-agnostic, allowing Keyless to be utilized across a vast array of devices and appliances without dependence on specific hardware or sensors. Transitioning to a password-free environment not only enhances security but also achieves superior results for your organization by eradicating the need for passwords altogether. This top-tier security framework eliminates the risk of a central honeypot and ensures that no sensitive information resides on user devices, making it impossible for data to be stolen or lost, as only the user has access to their private information. By moving away from passwords, companies can significantly cut down on costs associated with password management, particularly the average helpdesk labor expense, which is estimated at $70 per incident, leading to greater efficiency and resource allocation. Thus, embracing this advanced security approach not only fortifies protection but also streamlines operational costs effectively.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
No
API Access
Has API
No
Integrations
Check Point IPS
Yes
Check Point Infinity
Yes
Genesys Cloud CX
No
Multi-Domain Security Management
Yes
Sovrin
Yes
WatchTower Security Management App
Yes
Integrations
Check Point IPS
No
Check Point Infinity
No
Genesys Cloud CX
Yes
Multi-Domain Security Management
No
Sovrin
No
WatchTower Security Management App
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Keyless Technologies
Founded
2018
Country
United Kingdom
Website
keyless.io
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Product Features
Authentication
Biometric
Yes
Credential Management
Yes
Knowledge-Based Authentication
Yes
Mobile Authentication
Yes
Multifactor Authentication
Yes
Out-of-Band Authentication
Yes
Policy Management
No
Self Service Portal
No
Single Sign On
Yes
Social Sign On
No
Cybersecurity
AI / Machine Learning
No
Behavioral Analytics
No
Endpoint Management
No
IOC Verification
No
Incident Management
No
Tokenization
No
Vulnerability Scanning
No
Whitelisting / Blacklisting
No