Average Ratings 2 Ratings

Total
ease
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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

There’s nothing to recall and nothing to pilfer; you are the solution. Implementing zero-trust authentication is essential for safeguarding your remote workforce while facilitating robust customer verification with mere eye contact. This can be achieved anytime, anywhere, and on any device. By adopting passwordless, multi-factor authentication, organizations can effectively combat fraud, phishing attacks, and the reuse of credentials, all while improving the experience for both customers and employees and ensuring their privacy is upheld. Distinct capabilities are driven by innovative technology, which is also hardware-agnostic, allowing Keyless to be utilized across a vast array of devices and appliances without dependence on specific hardware or sensors. Transitioning to a password-free environment not only enhances security but also achieves superior results for your organization by eradicating the need for passwords altogether. This top-tier security framework eliminates the risk of a central honeypot and ensures that no sensitive information resides on user devices, making it impossible for data to be stolen or lost, as only the user has access to their private information. By moving away from passwords, companies can significantly cut down on costs associated with password management, particularly the average helpdesk labor expense, which is estimated at $70 per incident, leading to greater efficiency and resource allocation. Thus, embracing this advanced security approach not only fortifies protection but also streamlines operational costs effectively.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Check Point IPS Yes 
Check Point Infinity Yes 
Genesys Cloud CX No 
Multi-Domain Security Management Yes 
Sovrin Yes 
WatchTower Security Management App Yes 

Integrations

Check Point IPS No 
Check Point Infinity No 
Genesys Cloud CX Yes 
Multi-Domain Security Management No 
Sovrin No 
WatchTower Security Management App No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Keyless Technologies

Founded

2018

Country

United Kingdom

Website

keyless.io

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Product Features

Authentication

Biometric Yes 
Credential Management Yes 
Knowledge-Based Authentication Yes 
Mobile Authentication Yes 
Multifactor Authentication Yes 
Out-of-Band Authentication Yes 
Policy Management No 
Self Service Portal No 
Single Sign On Yes 
Social Sign On No 

Cybersecurity

AI / Machine Learning No 
Behavioral Analytics No 
Endpoint Management No 
IOC Verification No 
Incident Management No 
Tokenization No 
Vulnerability Scanning No 
Whitelisting / Blacklisting No 

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