Average Ratings 0 Ratings
Average Ratings 8 Ratings
Description
Competitive Insights, developed by Key Lime Labs—the innovative sector of the renowned UX insights and design research company, Key Lime Interactive—aims to enhance brand growth by simplifying the discovery of human insights. As the first mobile platform dedicated to UX competitive analysis, it stands out in the industry. Join other esteemed enterprises that rely on our insights platform for guidance. Our team of experts provides invaluable UX tips on crafting exceptional experiences with technologies like VR/AR, extended reality, smart devices, and voice interfaces. Participate in our complimentary quarterly Q&A sessions to address your most pressing design challenges in the emtech space. Explore our interactive journey mapping tool, designed for quick and straightforward construction of essential user and comprehensive customer experience journeys. This approach ensures that user journeys remain current and user-friendly. With just one click, you can access an extensive mobile UX competitive analysis, allowing you to unwind while we tackle the complexities of digital business. Since 2009, we've been dedicated to resolving challenges for global brands, making their products not only easier to use but also more enjoyable. The commitment to innovation and user experience remains at the forefront of our mission.
Description
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize.
Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.
API Access
Has API
No
API Access
Has API
No
Integrations
Asana
No
Azure DevOps
No
Figma
No
Google Analytics
No
Google Cloud Operations Suite
No
Jira
No
Linear
No
Microsoft 365
No
Microsoft OneDrive
No
Microsoft SharePoint
No
Integrations
Asana
Yes
Azure DevOps
Yes
Figma
Yes
Google Analytics
Yes
Google Cloud Operations Suite
Yes
Jira
Yes
Linear
Yes
Microsoft 365
Yes
Microsoft OneDrive
Yes
Microsoft SharePoint
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€390.00/year
We offer 4 pricing tiers:
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Key Lime Interactive
Founded
2009
Country
United States
Website
labs.keylimeinteractive.com/ci-about
Vendor Details
Company Name
Smaply
Founded
2012
Country
Austria
Website
www.smaply.com
Product Features
Competitive Intelligence
Alerts/Notifications
No
Benchmarking
No
Competing Product Analysis
No
Keyword Tracking
No
Social Media Monitoring
No
Trend Analysis
No
Website Monitoring
No
UX
Animation
No
For Mobile
No
For Websites
No
Heatmaps
No
Prototyping
No
Screen Activity Recording
No
Unmoderated Testing
No
Usability Testing
No
User Journeys
No
User Research
No
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
Yes
Process Change Tracking
No
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
Yes
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
Yes
Customer Segmentation
No
Data Integration
Yes
Data Matching
No
GDPR Compliance
Yes
Personalization
No
Predictive Modeling
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
Yes
Data Import / Export
Yes
Predictive Analytics
No
Surveys & Feedback
No
Templates
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No
Customer Success
Account Alerts
No
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Experience Management
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Personalization
A/B Testing
No
Abandoned Cart Saver
No
Account Based Marketing
No
Behavioral Targeting
No
Campaign Segmentation
No
Content Analytics
No
Contextual Targeting
No
Customer Profiles
Yes
Experience Management
Yes
Recommendation Engine
No
Website Personalization
No
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
Yes
Customer Guidance
Yes
Customer Journey Analytics
Yes
Data Export
Yes
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
Yes
Touchpoint Analytics
Yes
User Segmentation
Yes
UX
Animation
No
For Mobile
No
For Websites
No
Heatmaps
No
Prototyping
Yes
Screen Activity Recording
No
Unmoderated Testing
No
Usability Testing
No
User Journeys
Yes
User Research
Yes