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Description

Kerauno stands out as a premier provider of comprehensive cloud communication solutions for businesses on a global scale. Our offerings are designed to enhance how communication takes place by eliminating the technological obstacles that often hinder interactions among people, processes, and systems. With Kerauno's UCaaS, users gain access to an extensive range of cloud-based communication and collaboration services that are seamlessly integrated to optimize business communications. Additionally, Kerauno Launch serves as a dynamic text engagement platform, facilitating real-time, two-way communication that fosters stronger connections and more meaningful engagement with fans, employees, and communities alike. We are also in the process of developing an innovative workflow platform aimed at improving interactions across business communication systems through the use of predictive intelligence, automated workflows, and user-friendly processes. By leveraging our advanced suite of communication and collaboration tools, businesses can significantly enhance their profitability and operational efficiency, ultimately transforming the way they connect and collaborate.

Description

Customers prefer to engage with businesses through their preferred methods, whether that be via phone, chat, or online platforms. Consequently, it is essential for your contact center to adapt to each individual’s chosen means of communication. A cloud-based Contact Center as a Service (CCaaS) solution empowers your agents with the flexibility needed to connect with customers on their terms while also reducing your expenses related to hardware and operational costs. Offered by Windstream Enterprise, CCaaS is an all-in-one customer service solution that utilizes advanced Unified Communications as a Service (UCaaS) technology. This approach allows for a smooth integration of various communication channels, such as voice calls, web chats, and text messages, all equipped with omnichannel routing to enable customers to reach out through their most convenient options. Moreover, CCaaS provides effective call management and analytical tools designed to enhance agent performance and improve the likelihood of resolving issues on the first contact. By implementing this system, businesses can significantly enhance customer satisfaction and operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Synkato Yes 
Windstream Enterprise UCaaS No 

Integrations

Synkato No 
Windstream Enterprise UCaaS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Kerauno

Founded

2018

Country

United States

Website

www.kerauno.io

Vendor Details

Company Name

Windstream Enterprise

Country

United States

Website

www.windstreamenterprise.com/products/ccaas/

Product Features

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management No 
Third Party Integrations No 
Workflow Configuration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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