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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Keeping is the missing shared inbox for Google Workspace and it's optimized for teams that do more than just customer support. Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.

Description

Thread Pilot is an intelligent assistant designed for Gmail, which identifies email threads that have not received responses and generates context-specific follow-up messages for users to edit and send. This tool can be scheduled to run daily or activated as needed, allowing users to set customizable lookback periods, filter out junk and promotional content, and organize drafts for easy review while preventing duplicate follow-ups. Additionally, users can personalize their follow-up templates to better suit their communication style. Built using Google Apps Script and the Gmail API, Thread Pilot seamlessly creates drafts within Gmail itself and includes enhanced support for users managing multiple accounts, along with analytics features to track performance. Its user-friendly design ensures that managing follow-ups becomes a more efficient and streamlined process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Gmail No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Shopify Yes 
Zapier Yes 

Integrations

Gmail Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Shopify No 
Zapier No 

Pricing Details

$10 per user/month
Free Trial Yes 
Free Version No 

Pricing Details

$3.99/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Keeping.com

Founded

2019

Country

Brooklyn, NY

Website

www.keeping.com

Vendor Details

Company Name

Switch Labs

Founded

2024

Country

United States

Website

www.switchlabs.dev/thread-pilot-for-gmail

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Product Features

Alternatives

Alternatives