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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Keeping is the missing shared inbox for Google Workspace and it's optimized for teams that do more than just customer support. Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.

Description

Google Workspace (G Suite) and Gmail users can create, manage, and share team address books (labels), from anywhere (Gmail or Google Contacts, etc.). . You can define access permissions just like you would with a Google Doc. - View Only Edit Delete permission - Re-share - Transfer of ownership Access contact information shared with you anywhere in your workspace (Gmail/Google Contacts, Calendar/Mobile phones, etc. . When you compose or receive email (such as with a CRM), you can see the senders and recipients information. Email, Phone, Company, Job Title - Notes added on to the contact - Previous interactions with this contact Shared Contacts for Gmail increases productivity for all Gmail users and Google Workspace users. It solves a major problem that Gmail, Google Workspace and G Suite do not address: i.e. The ability to share contacts with other people.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gmail No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Shopify Yes 
Zapier Yes 

Integrations

Gmail Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Shopify No 
Zapier No 

Pricing Details

$10 per user/month
Free Trial Yes 
Free Version No 

Pricing Details

$0.99/user/month
Lite $0.99/user/month
Team $1.79/user/month
Business $2.59/user/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Keeping.com

Founded

2019

Country

Brooklyn, NY

Website

www.keeping.com

Vendor Details

Company Name

Gapps Experts

Founded

2011

Country

United States

Website

getsharedcontacts.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Product Features

Contact Management

Activity Management Yes 
Appointment Management No 
Contact Database Yes 
Contact History Yes 
Contact Import/Export Yes 
Customer Pipeline No 
Email Marketing No 
Group Management Yes 
Interaction Tracking Yes 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management Yes 
Search / Filter No 
Segmentation Yes 
Shared Contacts Yes 
Social Media Integration No 

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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