Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Keeping is the missing shared inbox for Google Workspace and it's optimized for teams that do more than just customer support.
Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.
Description
Google Workspace (G Suite) and Gmail users can create, manage, and share team address books (labels), from anywhere (Gmail or Google Contacts, etc.). .
You can define access permissions just like you would with a Google Doc.
- View Only
Edit
Delete permission
- Re-share
- Transfer of ownership
Access contact information shared with you anywhere in your workspace (Gmail/Google Contacts, Calendar/Mobile phones, etc. .
When you compose or receive email (such as with a CRM), you can see the senders and recipients information.
Email, Phone, Company, Job Title
- Notes added on to the contact
- Previous interactions with this contact
Shared Contacts for Gmail increases productivity for all Gmail users and Google Workspace users. It solves a major problem that Gmail, Google Workspace and G Suite do not address: i.e. The ability to share contacts with other people.
API Access
Has API
No
API Access
Has API
No
Integrations
Gmail
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Shopify
Yes
Zapier
Yes
Integrations
Gmail
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Shopify
No
Zapier
No
Pricing Details
$10 per user/month
Free Trial
Yes
Free Version
No
Pricing Details
$0.99/user/month
Lite $0.99/user/month
Team $1.79/user/month
Business $2.59/user/month
Team $1.79/user/month
Business $2.59/user/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Keeping.com
Founded
2019
Country
Brooklyn, NY
Website
www.keeping.com
Vendor Details
Company Name
Gapps Experts
Founded
2011
Country
United States
Website
getsharedcontacts.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Product Features
Contact Management
Activity Management
Yes
Appointment Management
No
Contact Database
Yes
Contact History
Yes
Contact Import/Export
Yes
Customer Pipeline
No
Email Marketing
No
Group Management
Yes
Interaction Tracking
Yes
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
Yes
Search / Filter
No
Segmentation
Yes
Shared Contacts
Yes
Social Media Integration
No
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No