Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Keeping is the missing shared inbox for Google Workspace and it's optimized for teams that do more than just customer support.
Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.
Description
Are you managing clients across various time zones? If inspiration strikes at night but you prefer your emails to be delivered in the morning, our delayed sending feature is just what you need. With Right Inbox, you can compose your emails whenever it suits you and schedule them to be sent at a more convenient time for your recipients. You can even set the emails to be dispatched based on your recipient's local time zone, ensuring they arrive precisely when intended. Additionally, you can prepare follow-up emails in advance and set them to send automatically if you don't hear back from your initial message. If a response comes in, the follow-ups are canceled automatically, so you won’t have to worry about overwhelming your contacts. Right Inbox's email sequences feature guarantees that your follow-ups are always on track. Plus, streamline your outreach efforts through automated email sequences in Gmail. Since we often juggle different roles in email communication, having a single signature isn’t practical. With the Signatures feature, you can create and save multiple signatures in Gmail, allowing you to choose the most appropriate one for each context with a simple click. Effortlessly switch between your signatures without needing to exit your email editor in Gmail, making your correspondence even more efficient.
API Access
Has API
No
API Access
Has API
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kiwi for Gmail
No
Shopify
Yes
Zapier
Yes
Integrations
HubSpot CRM
No
HubSpot Customer Platform
No
Kiwi for Gmail
Yes
Shopify
No
Zapier
No
Pricing Details
$10 per user/month
Free Trial
Yes
Free Version
No
Pricing Details
$5.95/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Keeping.com
Founded
2019
Country
Brooklyn, NY
Website
www.keeping.com
Vendor Details
Company Name
Ramp Ventures
Country
Belgium
Website
www.rightinbox.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Product Features
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No