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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Keeping is the missing shared inbox for Google Workspace and it's optimized for teams that do more than just customer support. Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.

Description

Are you managing clients across various time zones? If inspiration strikes at night but you prefer your emails to be delivered in the morning, our delayed sending feature is just what you need. With Right Inbox, you can compose your emails whenever it suits you and schedule them to be sent at a more convenient time for your recipients. You can even set the emails to be dispatched based on your recipient's local time zone, ensuring they arrive precisely when intended. Additionally, you can prepare follow-up emails in advance and set them to send automatically if you don't hear back from your initial message. If a response comes in, the follow-ups are canceled automatically, so you won’t have to worry about overwhelming your contacts. Right Inbox's email sequences feature guarantees that your follow-ups are always on track. Plus, streamline your outreach efforts through automated email sequences in Gmail. Since we often juggle different roles in email communication, having a single signature isn’t practical. With the Signatures feature, you can create and save multiple signatures in Gmail, allowing you to choose the most appropriate one for each context with a simple click. Effortlessly switch between your signatures without needing to exit your email editor in Gmail, making your correspondence even more efficient.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kiwi for Gmail No 
Shopify Yes 
Zapier Yes 

Integrations

HubSpot CRM No 
HubSpot Customer Platform No 
Kiwi for Gmail Yes 
Shopify No 
Zapier No 

Pricing Details

$10 per user/month
Free Trial Yes 
Free Version No 

Pricing Details

$5.95/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Keeping.com

Founded

2019

Country

Brooklyn, NY

Website

www.keeping.com

Vendor Details

Company Name

Ramp Ventures

Country

Belgium

Website

www.rightinbox.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Product Features

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager No 
Response Management No 
Routing No 
Shared Inboxes No 
Signature Management No 
Spam Blocker No 
Whitelisting / Blacklisting No 

Alternatives

Alternatives