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Description
Keenable operates as a standalone web search infrastructure tailored for AI laboratories, inference frameworks, agents, and developers seeking quick and reliable access to real-time web content. The Search API equips AI entities with an extensive index comprising over 100 billion documents, specifically designed for rapid retrieval with performance fine-tuned for demanding production agent tasks. Agents are enabled to search through web pages and obtain page content via a REST API, MCP server, or command-line interface, all under a single account and API key. Continuously striving for excellence, Keenable assesses and enhances search quality through its NEEDLE benchmark, which evaluates retrieval efficiency across various search providers and aligns results with an oracle ranking derived from aggregated outcomes. For expansive AI tasks, the platform offers dedicated search capacity alongside options for cloud and on-premises deployment. Additionally, its Time Machine feature enhances retrieval capabilities by allowing users to conduct searches across historical webpage versions, offering a comprehensive view of past content. This dual focus on current and historical data positions Keenable as a versatile tool for modern AI applications.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Model Context Protocol (MCP)
Yes
Adobe Marketo Engage
No
Claude Desktop
Yes
Confluence
No
Google Drive
No
Hugging Face
Yes
Jira
No
Khoros
No
Langflow
Yes
Microsoft SharePoint
No
Integrations
Model Context Protocol (MCP)
Yes
Adobe Marketo Engage
Yes
Claude Desktop
No
Confluence
Yes
Google Drive
Yes
Hugging Face
No
Jira
Yes
Khoros
Yes
Langflow
No
Microsoft SharePoint
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Keenable
Founded
2026
Country
United States
Website
keenable.ai/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
