Average Ratings 3 Ratings
Average Ratings 3 Ratings
Description
Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively.
Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share.
Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction.
AI-based recommendations will bring you the most important issues.
Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share.
Monitor and discover trends in customer satisfaction with a customizable dashboard.
Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.
Description
Kimola Cognitive is a highly reliable Machine Learning Platform that empowers individuals to automatically extract reviews from over 20 different channels and analyze and categorize customer feedback or any other textual data.
These are the top features of Kimola Cognitive:
Gather reviews by scraping the web
Conduct text analysis and entity recognition with drag and drop
Analyze data with ready-made models found on the Kimola Cognitive Gallery
Create, train, and store custom machine learning models without coding
Generate executive summaries, SWOT analyses, and other impactful marketing materials utilizing GPT Integration
Accessible in six languages and increasing
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
No
Quickwork
Yes
ServiceNow
Yes
SurveyMonkey
Yes
Trustpilot
No
Yelp
No
Zendesk
Yes
Integrations
Amazon
Yes
Quickwork
No
ServiceNow
No
SurveyMonkey
No
Trustpilot
Yes
Yelp
Yes
Zendesk
No
Pricing Details
$550/month
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.
Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.
Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.
Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Trial
Yes
Free Version
No
Pricing Details
$199 / 10000 Queries / month
Pricing is based on query limit, custom model count and support options.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Keatext
Founded
2010
Country
Canada
Website
www.keatext.ai/
Vendor Details
Company Name
Kimola
Founded
2014
Country
United States
Website
kimola.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
Yes
Data Blending
No
Data Mining
Yes
Demand Forecasting
No
For Education
No
For Healthcare
Yes
Modeling & Simulation
No
Sentiment Analysis
Yes
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Qualitative Data Analysis
Annotations
Yes
Collaboration
No
Data Visualization
No
Media Analytics
No
Mixed Methods Research
No
Multi-Language
Yes
Qualitative Comparative Analysis
No
Quantitative Content Analysis
Yes
Sentiment Analysis
Yes
Statistical Analysis
No
Text Analytics
Yes
User Research Analysis
Yes
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
Yes
Tagging
Yes
Taxonomy Classification
No
Text Analysis
Yes
Topic Clustering
Yes