Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Kayana Kitchen Display System (KDS) revolutionizes the way restaurant and food-service kitchens manage orders by replacing traditional paper tickets with live digital screens. This innovative system consolidates orders from various sources such as Kayana EPOS, self-service kiosks, online ordering, and WhatsApp into a unified queue, ensuring that each ticket is directed to the appropriate preparation area. Kitchen staff benefit from tools like prep timers, color-coded prioritization, and customizable filters for dine-in, takeaway, and delivery, along with bump-and-recall functionalities to streamline their workflow. Moreover, order statuses are synchronized with both front-of-house and customer displays, while the system also provides valuable insights through order history and kitchen performance reports for operational analysis. Designed to operate on wall-mounted or countertop Android screens, this KDS is an integral component of the broader Kayana platform, which facilitates orders, payments, and overall operations. Catering to a variety of establishments including restaurants, quick-service locations, dark kitchens, and multi-site hospitality operators, Kayana ensures robust support with human assistance available 24/7. This dedicated service extends to operators across several countries, including the UK, US, Canada, Ireland, Spain, the Netherlands, Australia, and the UAE, demonstrating Kayana's commitment to enhancing the food-service industry.
Description
Kayana WhatsApp Ordering, also known as AskKay, is an innovative cloud-based platform tailored for restaurants, cafés, takeaways, and other hospitality businesses. This service enables customers to explore a menu, choose their desired items, and place orders for delivery, collection, takeaway, or dining in, all while receiving a convenient checkout link via WhatsApp to facilitate payment without the need for additional apps or account setups. An artificial intelligence-driven order assistant manages customer inquiries, assists in creating the order basket, provides information about menu items, and can recommend extras to enhance the dining experience. Businesses can seamlessly integrate this service with Kayana EPOS, ensuring that menus and pricing are automatically updated and that incoming orders are efficiently processed within their existing point-of-sale systems. Additionally, operators have the flexibility to customize order types, set up QR-code access points, and designate specific business WhatsApp numbers, while customers are kept informed about their order status through chat notifications. This service is crafted for those in the hospitality sector who aim to streamline direct orders and customer interactions via WhatsApp, complementing their traditional in-store services effectively. Such an approach not only enhances customer convenience but also fosters a more engaging dining experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Kayana for Business
Founded
2021
Country
United Kingdom
Website
kayanaforbusiness.com/uk/products/kitchen-display-system/
Vendor Details
Company Name
Kayana for Business
Founded
2021
Country
United Kingdom
Website
kayanaforbusiness.com/uk/products/whatsapp-ordering/
Product Features
Product Features
Online Ordering
Integrated Gift Cards
No
Menu / Product View
No
Mobile Ordering
No
Push Notifications
No
Reporting / Analytics
No
Rewards / Loyalty Program
No
Secure Payment Processing
No
Store Locator
No
White-Label
No