Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Kayana Kitchen Display System (KDS) revolutionizes the way restaurant and food-service kitchens manage orders by replacing traditional paper tickets with live digital screens. This innovative system consolidates orders from various sources such as Kayana EPOS, self-service kiosks, online ordering, and WhatsApp into a unified queue, ensuring that each ticket is directed to the appropriate preparation area. Kitchen staff benefit from tools like prep timers, color-coded prioritization, and customizable filters for dine-in, takeaway, and delivery, along with bump-and-recall functionalities to streamline their workflow. Moreover, order statuses are synchronized with both front-of-house and customer displays, while the system also provides valuable insights through order history and kitchen performance reports for operational analysis. Designed to operate on wall-mounted or countertop Android screens, this KDS is an integral component of the broader Kayana platform, which facilitates orders, payments, and overall operations. Catering to a variety of establishments including restaurants, quick-service locations, dark kitchens, and multi-site hospitality operators, Kayana ensures robust support with human assistance available 24/7. This dedicated service extends to operators across several countries, including the UK, US, Canada, Ireland, Spain, the Netherlands, Australia, and the UAE, demonstrating Kayana's commitment to enhancing the food-service industry.

Description

Kayana WhatsApp Ordering, also known as AskKay, is an innovative cloud-based platform tailored for restaurants, cafés, takeaways, and other hospitality businesses. This service enables customers to explore a menu, choose their desired items, and place orders for delivery, collection, takeaway, or dining in, all while receiving a convenient checkout link via WhatsApp to facilitate payment without the need for additional apps or account setups. An artificial intelligence-driven order assistant manages customer inquiries, assists in creating the order basket, provides information about menu items, and can recommend extras to enhance the dining experience. Businesses can seamlessly integrate this service with Kayana EPOS, ensuring that menus and pricing are automatically updated and that incoming orders are efficiently processed within their existing point-of-sale systems. Additionally, operators have the flexibility to customize order types, set up QR-code access points, and designate specific business WhatsApp numbers, while customers are kept informed about their order status through chat notifications. This service is crafted for those in the hospitality sector who aim to streamline direct orders and customer interactions via WhatsApp, complementing their traditional in-store services effectively. Such an approach not only enhances customer convenience but also fosters a more engaging dining experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

WhatsApp No 

Integrations

WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Kayana for Business

Founded

2021

Country

United Kingdom

Website

kayanaforbusiness.com/uk/products/kitchen-display-system/

Vendor Details

Company Name

Kayana for Business

Founded

2021

Country

United Kingdom

Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Product Features

Product Features

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No