Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Provide outstanding customer support in various languages via live chat, email, Facebook, and Twitter. Targeting small and medium-sized businesses (SMBs) seeking a comprehensive cloud-based help desk to promptly assist their clientele. Kayako’s help desk software is equipped with robust, ready-to-use features that allow customer service teams to efficiently handle inquiries and interactions originating from any platform. Enhance your customer support capabilities while maintaining a personal touch as your business expands. Included in Kayako’s acclaimed help desk solution is our live chat software, which is just one of the numerous tools designed to facilitate your customer support achievements. With Kayako’s live chat tool, you can deliver a customized and engaging chat experience around the clock. Assist customers in real time across all channels, all managed seamlessly from Kayako’s user-friendly dashboard. Customizing our live chat software for integration into your website, as well as iOS and Android applications, is straightforward and quick, ensuring you can meet your customers' needs effectively. Additionally, this integration allows for a more cohesive and responsive support system, ultimately driving customer satisfaction and loyalty.

Description

PHP Live! PHP Live! is a PHP- and MySQL-powered live chat software for websites. PHP Live! PHP Live! allows your website visitors to instantly contact you via live chat right from their webpages. It is easy to set up and use, with a variety of live chat features. Two types of Live Chat Solutions are available: On Demand or Download. The Download solution is a self-hosted PHP program that can be installed on your server or domain. The On Demand solution is easy to use. Sign up, set up, and you're ONLINE in a matter of minutes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
WordPress Yes 
Cx Moments Yes 
GitHub Yes 
Help Desk Migration Yes 
HubSpot Customer Platform Yes 
Hubstaff Yes 
Intercom Yes 
Klaus Yes 
LinkedIn Yes 
Mailchimp Yes 
NUACOM Yes 
PBXDom Yes 
PayPal Yes 
Podio Yes 
QuickBooks Online Yes 
Shopify Yes 
Simplesat Yes 
Slaask Yes 

Integrations

Facebook Yes 
WordPress Yes 
Cx Moments No 
GitHub No 
Help Desk Migration No 
HubSpot Customer Platform No 
Hubstaff No 
Intercom No 
Klaus No 
LinkedIn No 
Mailchimp No 
NUACOM No 
PBXDom No 
PayPal No 
Podio No 
QuickBooks Online No 
Shopify No 
Simplesat No 
Slaask No 

Pricing Details

$9.00/month/user
Free Trial Yes 
Free Version Yes 

Pricing Details

$45 (one time)
The Self-Hosted live chat starts at $45 one time. We also offer an On Demand solution as well for those that may not have a PHP and MySQL enabled web server.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Kayako

Founded

2001

Country

United Kingdom

Website

www.kayako.com

Vendor Details

Company Name

PHP Live LLC

Country

United States

Website

www.phplivesupport.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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