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Description
Drawing on nearly four decades of industry expertise, our comprehensive Microsoft Windows dealer management system solution offers a real-time, user-friendly experience that is simple to master. Karmak Fusion is equipped with robust reporting features and alert notifications, tailored to meet the diverse requirements of a full-service operation. The analytics capabilities of Fusion allow for the quick creation of engaging and pertinent dashboards, reports, and notifications for both external and internal users. Instantly assess your business's health, differentiate your operations, monitor trends, and enhance productivity and efficiency with ease. Eliminate the need for physical file storage – Fusion's attachment feature enables you to link and showcase documents and images related to various functions and forms, streamlining processes across your organization while improving overall workflow efficiency. This innovative approach not only simplifies daily tasks but also enhances collaboration among team members, leading to a more cohesive working environment.
Description
Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input.
Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Autotask PSA
No
Elite EXTRA
Yes
HaloPSA
No
Jira Service Management
No
ServiceNow
No
Telenotes
Yes
Voze
Yes
Yooz
Yes
Zendesk
No
Integrations
Autotask PSA
Yes
Elite EXTRA
No
HaloPSA
Yes
Jira Service Management
Yes
ServiceNow
Yes
Telenotes
No
Voze
No
Yooz
No
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$500
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Karmak
Founded
1981
Country
United States
Website
www.karmak.com
Vendor Details
Company Name
Support Fusion
Founded
2025
Country
Australia
Website
www.suppfusion.com
Product Features
Fleet Management
Dispatch Management
No
Employee Management
Yes
Fuel Management
No
GPS Tracking
Yes
Incident Reporting
Yes
Inspection Management
No
Inventory Management
Yes
Maintenance Management
Yes
Mileage Tracking
No
Motor Pool
No
Routing
No
Tire Management
No
VIN Lookup
Yes
Work Order Management
No
Trucking
Billing & Invoicing
Yes
Customer Database
No
Dispatch Management
No
Driver Management
No
Driver Settlements
No
Fuel Card Management
No
Fuel Management
No
Load Optimization
No
Maintenance Management
Yes
Mileage Tracking
No
Quote Management
No
Quotes/Estimates
Yes
Recruiting Management
No
Routing
No
Scheduling
No
Trip Logs
No
Vehicle Management
Yes
Vehicle Tracking
No
Product Features
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
