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features
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support

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Description

Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.

Description

Relying solely on surveys may not provide a comprehensive understanding of your customers' decision-making processes. Our conversational AI enhances your Voice of the Customer (VOC) initiatives while addressing the limitations inherent in traditional surveys. LUCI, the AI engine we developed, facilitates engaging, real-time discussions with customers, yielding rich qualitative insights that can be analyzed on a larger scale. By inviting customers to interact with LUCI after key moments, such as following purchases, during customer service engagements, or at renewal and churn points, you can uncover underlying issues and new opportunities directly from the source. Worthix effectively aligns your customer experiences with metrics like share-of-wallet, loyalty, and churn, enabling you to boost revenue, minimize unnecessary expenditures, and mitigate the chances of strategic miscalculations. While enterprise-level organizations frequently employ AI for analyzing open-ended text responses, even the most advanced analytics tools are constrained by the specific answers you choose to solicit from your customers. Therefore, integrating conversational AI into your strategy can unlock deeper insights that surveys alone may overlook, ultimately leading to a more nuanced understanding of customer behavior.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Redshift Yes 
CustomerGauge Yes 
Delighted Yes 
Freshdesk Yes 
GetFeedback Yes 
Google Cloud BigQuery Yes 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Medallia Yes 
Microsoft Dynamics 365 Yes 
Qualaroo Yes 
Qualtrics Customer Experience Yes 
Salesforce Yes 
SatisMeter Yes 
Snowflake Yes 
Typeform Yes 
Zendesk Yes 
Zoho Desk Yes 

Integrations

Amazon Redshift No 
CustomerGauge No 
Delighted No 
Freshdesk No 
GetFeedback No 
Google Cloud BigQuery No 
Help Scout No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Medallia No 
Microsoft Dynamics 365 No 
Qualaroo No 
Qualtrics Customer Experience No 
Salesforce No 
SatisMeter No 
Snowflake No 
Typeform No 
Zendesk No 
Zoho Desk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Kapiche

Founded

2015

Country

Australia

Website

kapiche.com

Vendor Details

Company Name

Worthix

Founded

2014

Country

United States

Website

www.worthix.com

Product Features

Data Entry

Abbreviation Detection No 
Data Capture and Transfer No 
Data Cleansing No 
Data Entry Verification No 
Data Search Flexibility No 
Duplicate Detection No 
Flexible Search No 
Image Entry No 
Library Conversion No 
Mis-Keyed Variation Detection No 
Phonetic Variation Detection No 

Data Extraction

Disparate Data Collection No 
Document Extraction No 
Email Address Extraction No 
IP Address Extraction No 
Image Extraction No 
Phone Number Extraction No 
Pricing Extraction No 
Web Data Extraction No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives