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features
design
support

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Write a Review

Description

Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.

Description

WordStat is a user-friendly and versatile text analysis application designed to facilitate the extraction of themes and trends through text mining tools, as well as to provide meticulous measurement capabilities with advanced quantitative content analysis features. It serves anyone in need of swiftly extracting and analyzing large volumes of documents for valuable insights. This software can be applied in various contexts, including the evaluation of open-ended survey responses, enhancing business intelligence, analyzing news coverage, detecting fraud, and much more. With its seamless integration with SimStat, a statistical data analysis application, QDA Miner for qualitative data analysis, and Stata, a comprehensive statistical software from StataCorp, WordStat offers unparalleled flexibility in correlating text analysis with structured data, encompassing both numerical and categorical information. Additionally, its adaptable nature makes it suitable for diverse industries and research fields, allowing users to tackle different analytical challenges effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Redshift Yes 
Amazon S3 Yes 
CustomerGauge Yes 
Delighted Yes 
Freshdesk Yes 
GetFeedback Yes 
Google Cloud BigQuery Yes 
Help Scout Yes 
Intercom Yes 
Kayako Yes 
Medallia Yes 
Microsoft Dynamics 365 Yes 
Qualaroo Yes 
Qualtrics Customer Experience Yes 
ReviewTrackers Yes 
SatisMeter Yes 
Snowflake Yes 
SurveyMonkey Yes 
Typeform Yes 
Zoho Desk Yes 

Integrations

Amazon Redshift No 
Amazon S3 No 
CustomerGauge No 
Delighted No 
Freshdesk No 
GetFeedback No 
Google Cloud BigQuery No 
Help Scout No 
Intercom No 
Kayako No 
Medallia No 
Microsoft Dynamics 365 No 
Qualaroo No 
Qualtrics Customer Experience No 
ReviewTrackers No 
SatisMeter No 
Snowflake No 
SurveyMonkey No 
Typeform No 
Zoho Desk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Kapiche

Founded

2015

Country

Australia

Website

kapiche.com

Vendor Details

Company Name

Provalis Research

Founded

1989

Country

Canada

Website

provalisresearch.com

Product Features

Data Entry

Abbreviation Detection No 
Data Capture and Transfer No 
Data Cleansing No 
Data Entry Verification No 
Data Search Flexibility No 
Duplicate Detection No 
Flexible Search No 
Image Entry No 
Library Conversion No 
Mis-Keyed Variation Detection No 
Phonetic Variation Detection No 

Data Extraction

Disparate Data Collection No 
Document Extraction No 
Email Address Extraction No 
IP Address Extraction No 
Image Extraction No 
Phone Number Extraction No 
Pricing Extraction No 
Web Data Extraction No 

Product Features

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection No 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Alternatives

Alternatives

SAS Text Miner Reviews

SAS Text Miner

SAS Institute