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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.

Description

SAS Text Miner allows for the extraction of insights from a variety of text documents, revealing underlying themes and concepts. This tool effectively integrates quantitative data with unstructured text, merging text mining with conventional data mining approaches. As part of the SAS® Enterprise Miner suite, it necessitates that SAS Enterprise Miner is installed on the same system. Additionally, SAS High-Performance Text Mining can operate on either a computer grid or a single machine equipped with multiple CPUs. The text algorithms employed are designed to be multi-threaded and work in-memory, significantly enhancing both responsiveness and concurrency while minimizing input/output strain. Users can access SAS Text Miner as nodes within the SAS High-Performance Data Mining framework or utilize it through the procedures PROC HPTMINE and PROC HPTMSCORE. To quickly grasp SAS technology, individuals can benefit from courses offered by analytics professionals, ensuring they gain a comprehensive understanding of the tools available. Enhancing one’s knowledge in this area can lead to greater proficiency in data analysis and mining techniques.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon S3 Yes 
CustomerGauge Yes 
Delighted Yes 
GetFeedback Yes 
Google Forms Yes 
Help Scout Yes 
HubSpot CRM Yes 
Intercom Yes 
Kayako Yes 
Medallia Yes 
Microsoft Dynamics 365 Yes 
Qualaroo Yes 
Qualtrics Customer Experience Yes 
ReviewTrackers Yes 
Salesforce Yes 
SatisMeter Yes 
Snowflake Yes 
SurveyMonkey Yes 
Zendesk Yes 
Zoho Desk Yes 

Integrations

Amazon S3 No 
CustomerGauge No 
Delighted No 
GetFeedback No 
Google Forms No 
Help Scout No 
HubSpot CRM No 
Intercom No 
Kayako No 
Medallia No 
Microsoft Dynamics 365 No 
Qualaroo No 
Qualtrics Customer Experience No 
ReviewTrackers No 
Salesforce No 
SatisMeter No 
Snowflake No 
SurveyMonkey No 
Zendesk No 
Zoho Desk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Kapiche

Founded

2015

Country

Australia

Website

kapiche.com

Vendor Details

Company Name

SAS Institute

Founded

1976

Country

United States

Website

support.sas.com/en/software/text-miner-support.html

Product Features

Data Entry

Abbreviation Detection No 
Data Capture and Transfer No 
Data Cleansing No 
Data Entry Verification No 
Data Search Flexibility No 
Duplicate Detection No 
Flexible Search No 
Image Entry No 
Library Conversion No 
Mis-Keyed Variation Detection No 
Phonetic Variation Detection No 

Data Extraction

Disparate Data Collection No 
Document Extraction No 
Email Address Extraction No 
IP Address Extraction No 
Image Extraction No 
Phone Number Extraction No 
Pricing Extraction No 
Web Data Extraction No 

Product Features

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation No 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging No 
Taxonomy Classification Yes 
Text Analysis No 
Topic Clustering Yes 

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