Average Ratings 0 Ratings
Average Ratings 7 Ratings
Description
Ksavi Workforce's field service management solution enhances employee efficiency, reduces operational expenses, and boosts profitability for organizations that provide on-site services. Our software facilitates immediate communication between the service center and mobile personnel, significantly increasing daily job completion rates. By optimizing job scheduling in conjunction with mobile asset management, we enhance customer satisfaction and maintain a strong company reputation. Additionally, we minimize the time spent in the field and allow for real-time storage of task completion data. You can access your inventory assets right on-site and retrieve necessary documentation along with customer histories online. Our system enables the creation of inventory demands during field operations, collects valuable customer insights, and ensures you stay on top of appointments to honor your commitments. Always dispatch fully qualified and well-equipped employees to service your customers, and effectively manage your requests with SLA support for optimal service delivery. This comprehensive approach not only streamlines operations but also fosters stronger relationships with clients.
Description
Optima Pro field service software allows you to manage work orders and warranties, service contracts, field scheduling, spare parts inventory, service organization, and field service scheduling.
Optima Pro, Damco's most popular Salesforce product, is a tool that streamlines field service operations. It optimizes Field Service workflows by organizing service delivery teams according to their skills and availability, tracking service contracts and offering automatic renewal provisions. Invoices can be generated/modified, and dispatchers/managers have access to the agents' real-time location.
One segment of the field service industry is under constant pressure to coordinate its tasks. They are responsible for monitoring on-site service, dispatch technicians for repairs and maintenance, as well as honoring customer SLAs.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Pricing Details
$1 per month
Free Trial
Free Version
Pricing Details
Free to Start
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Softelnet
Founded
2001
Country
Poland
Website
ksaviworkforce.com
Vendor Details
Company Name
Damco Solutions
Founded
1996
Country
United States
Website
www.damcogroup.com/salesforce/
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management