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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At KEYLOK, our guiding principle is straightforward: to offer dependable products at fair prices, surpass our competitors in service, and maintain the distinctive KEYLOK Attitude in all that we do. We understand that you've devoted significant time to developing your products, and it's essential to safeguard them with equal diligence. With four decades of experience in the industry, we have honed our ability to create and provide products that are both robust and trustworthy. Our security dongles boast an impressive 99% reliability rate, ensuring consistent performance for you and your customers. We remain committed to keeping our pricing competitive and reasonable; while we may not be the cheapest option available (and we don’t advocate going that route), our software protection dongles are priced up to 40% lower than other well-established providers, all while offering comparable security features. At KEYLOK, we prioritize our customers, actively listening to their needs and responding swiftly and effectively to any questions or concerns. Many of our clients who have transitioned from other companies consistently report that our customer service is exceptional, making their experience with us even better. We believe that strong customer relationships are the foundation of our success, and we strive to foster them every day.

Description

Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$ 97 per month
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Keylok

Founded

1980

Country

United States

Website

www.keylok.com

Vendor Details

Company Name

Rhino Support

Founded

2010

Country

United States

Website

www.rhinosupport.com/newchat/RS-tour/help-desk2.php

Product Features

License Management

Automatic SKU Recognition No 
Central LM Server No 
Copy Protection Yes 
History Tracking No 
Node Management No 
Online Activation No 
Portable License Yes 
Sarbanes-Oxley Compliance No 
Timing Rights Yes 
Trial License Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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