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Description
K-Fuze CMS is an innovative Customer Management System that seamlessly integrates website creation and management, customer relationship management, and knowledge/content management into a single, user-friendly online self-help platform. This solution can be utilized in the cloud or installed on-premise for enterprise needs, making it versatile for diverse organizational requirements. K-Fuze CMS is particularly beneficial for entities seeking a comprehensive customer care system that effectively addresses all interactions between clients and users. It provides a robust incident and ticket management framework suitable for various customer engagement scenarios. Users can efficiently organize, manage, and share FAQs, documents, multimedia, and rich-text content. The design of K-Fuze CMS caters to small and medium-sized businesses as well as larger enterprises, ensuring broad applicability. Furthermore, all applications within K-Fuze CMS are hosted on the Microsoft Azure cloud, which guarantees high availability, scalability, and built-in redundancy to meet the operational demands of its users. This makes K-Fuze CMS an exceptional choice for organizations aiming to elevate their customer service capabilities.
Description
We anticipate significant expansion in the adoption of cellular technologies within private networks. The expectations for Mobile Private Networks (MPN) from service providers are evolving, driven by the necessity for quick adaptations to change requests, assurance of quality at the lowest possible costs, and enterprise applications that demand timely service updates. The managed service provider (MSP) sector must adapt to these trends to enable MPNs to leverage DevOps for swift application deployment. Companies are looking for MSP offerings that are not only user-friendly but also allow for rapid modifications. Service providers must focus on cost-efficient scaling, while enterprises should have access to self-service options. Effective management of network services and slices is crucial, along with support for multiple vendors across 5G, 4G, Wi-Fi, and IP. Automation is essential for processing service change requests, and there should be application interfaces that facilitate automated service calls. The integration of software-defined networking, network abstraction, and slicing is important for innovation. Furthermore, creating and managing software as a service, whether on cloud or on-premises, will play a pivotal role in meeting the demands of modern enterprises. As this landscape evolves, both service providers and enterprises will need to keep pace with technological advancements to maintain competitive advantages.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$16 per user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ridgehead Software
Founded
2006
Country
United States
Website
www.ridgehead.com
Vendor Details
Company Name
Zeetta
Country
United Kingdom
Website
zeetta.com/what-we-do/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management