Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
K-Fuze CMS is an innovative Customer Management System that seamlessly integrates website creation and management, customer relationship management, and knowledge/content management into a single, user-friendly online self-help platform. This solution can be utilized in the cloud or installed on-premise for enterprise needs, making it versatile for diverse organizational requirements. K-Fuze CMS is particularly beneficial for entities seeking a comprehensive customer care system that effectively addresses all interactions between clients and users. It provides a robust incident and ticket management framework suitable for various customer engagement scenarios. Users can efficiently organize, manage, and share FAQs, documents, multimedia, and rich-text content. The design of K-Fuze CMS caters to small and medium-sized businesses as well as larger enterprises, ensuring broad applicability. Furthermore, all applications within K-Fuze CMS are hosted on the Microsoft Azure cloud, which guarantees high availability, scalability, and built-in redundancy to meet the operational demands of its users. This makes K-Fuze CMS an exceptional choice for organizations aiming to elevate their customer service capabilities.
Description
At Egenera, we specialize in providing cloud services through a platform meticulously crafted to support the most demanding mission-critical applications while remaining budget-friendly. Our Xterity Cloud platform, utilized by managed service providers and IT teams, offers an enterprise-grade cloud service that is not only cost-effective but also adaptable and user-friendly. Built on top-tier data centers featuring leading connectivity options, Xterity delivers public cloud solutions across the US, Europe, and Asia. We have engineered our platform with redundancy integrated at every tier, encompassing enterprise-class server, networking, and storage components, along with a cutting-edge virtualization framework. This comprehensive architecture safeguards against the common vulnerabilities associated with local colocation facilities, competing cloud providers, and on-premise setups. Furthermore, it facilitates an ISV cloud strategy that minimizes unexpected downtime and greatly diminishes the impact of maintenance efforts, ensuring a more reliable service experience for our clients. By prioritizing reliability and efficiency, Egenera is committed to empowering businesses with a resilient cloud infrastructure.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$16 per user
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Ridgehead Software
Founded
2006
Country
United States
Website
www.ridgehead.com
Vendor Details
Company Name
Egenera
Founded
2000
Country
United States
Website
www.egenera.com
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
Yes
Task Management
No
Territory Management
No
Product Features
Cloud Management
Access Control
No
Billing & Provisioning
Yes
Capacity Analytics
No
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
Yes