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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

K-Fuze CMS is an innovative Customer Management System that seamlessly integrates website creation and management, customer relationship management, and knowledge/content management into a single, user-friendly online self-help platform. This solution can be utilized in the cloud or installed on-premise for enterprise needs, making it versatile for diverse organizational requirements. K-Fuze CMS is particularly beneficial for entities seeking a comprehensive customer care system that effectively addresses all interactions between clients and users. It provides a robust incident and ticket management framework suitable for various customer engagement scenarios. Users can efficiently organize, manage, and share FAQs, documents, multimedia, and rich-text content. The design of K-Fuze CMS caters to small and medium-sized businesses as well as larger enterprises, ensuring broad applicability. Furthermore, all applications within K-Fuze CMS are hosted on the Microsoft Azure cloud, which guarantees high availability, scalability, and built-in redundancy to meet the operational demands of its users. This makes K-Fuze CMS an exceptional choice for organizations aiming to elevate their customer service capabilities.

Description

At Egenera, we specialize in providing cloud services through a platform meticulously crafted to support the most demanding mission-critical applications while remaining budget-friendly. Our Xterity Cloud platform, utilized by managed service providers and IT teams, offers an enterprise-grade cloud service that is not only cost-effective but also adaptable and user-friendly. Built on top-tier data centers featuring leading connectivity options, Xterity delivers public cloud solutions across the US, Europe, and Asia. We have engineered our platform with redundancy integrated at every tier, encompassing enterprise-class server, networking, and storage components, along with a cutting-edge virtualization framework. This comprehensive architecture safeguards against the common vulnerabilities associated with local colocation facilities, competing cloud providers, and on-premise setups. Furthermore, it facilitates an ISV cloud strategy that minimizes unexpected downtime and greatly diminishes the impact of maintenance efforts, ensuring a more reliable service experience for our clients. By prioritizing reliability and efficiency, Egenera is committed to empowering businesses with a resilient cloud infrastructure.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$16 per user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ridgehead Software

Founded

2006

Country

United States

Website

www.ridgehead.com

Vendor Details

Company Name

Egenera

Founded

2000

Country

United States

Website

www.egenera.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

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