Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Juris Astra offers a comprehensive call centre solution designed for both inbound and outbound communications, featuring essential components such as a telephony automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. Additionally, it provides optional functionalities for customer relationship management (CRM), sales force and marketing oversight, as well as case management to effectively manage sales leads, marketing efforts, customer complaints, service requests, and overall customer service challenges. This all-in-one solution enables the seamless handling of various communication channels, including telephony, email, web chat, fax, and SMS interactions, all in an automated fashion. The PABX system serves as the backbone for managing telephony connections, accommodating incoming lines from telecommunications providers like ISDN PRI or CO Analog PSTN trunks, alongside extension lines leading to agents or users. Among its standard features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, support for hardphones and softphones, VoIP capabilities, and SIP integration. With its diverse offerings, Juris Astra ultimately positions itself as an essential tool for enhancing operational efficiency in customer engagement.

Description

VTALL is an advanced, H.323-compliant softphone designed for cutting-edge trading turrets and corporate communication needs. Known as the Virtual Terminal/Application Link and Launch, VTALL mimics the look and functionality of a conventional multi-line office telephone, yet operates on a personal computer as an H.323 terminal. This innovative device offers a range of features that are often missing from today’s telecommunication options. It supports H.323 gateway functionality for seamless calling to the PSTN and includes gatekeeper support for user registration. Users can manage up to 255 lines and enjoy the flexibility of 10 private line appearances. Additionally, the system allows for up to 30 simultaneous point-to-point voice communication sessions using H.323 technology. Features such as call recording and comprehensive logging enhance its usability. The Hoot-n-Holler feature accommodates up to 7 multiplexed audio feeds, while the Broadcast function supports a scheduled setup for automatic channel management, facilitating real-time listening or recording for subsequent playback. Moreover, VTALL includes a built-in answering machine, ensuring that no important communication is missed. This combination of features makes VTALL a robust solution for enterprises seeking efficient communication tools.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1000 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Juris Technologies

Founded

1997

Country

Malaysia

Website

juristech.net

Vendor Details

Company Name

IP blue Software Solutions

Country

United States

Website

www.ipblue.com/products_vtall.asp

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Product Features

Softphone

Audio / Video Conferencing Yes 
Call Logging Yes 
Call Recording Yes 
Call Transfer No 
Caller Identification No 
Chat / Messaging Yes 
Contact Management No 
Fax Management No 

Alternatives

Alternatives

Crystal Quality Reviews

Crystal Quality

Avdor CIS
Express Talk Reviews

Express Talk

NCH Software
RapportCMS Reviews

RapportCMS

Unity4
VTlogger Reviews

VTlogger

Voicetronix
Adore SIP Softphone Reviews

Adore SIP Softphone

Adore Infotech