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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Collaborative Teams' Social Inbox. Consolidate all customer notifications and support inquiries into a single platform. Use Juphy to communicate with your colleagues, ensuring that you provide the quickest solutions to your customers across various communication channels. Say goodbye to the hassle of constant logins and logouts! By managing all customer interactions in real time, you can significantly enhance the efficiency of your support operations. With just a click, you can respond swiftly to direct messages, mentions, reviews, and comments through Juphy's intuitive dashboard. A major factor contributing to delays in customer support is ineffective internal communication, which can increase ticket resolution times by an average of four hours when using email. Enhance collaboration on support tickets with tools like Slack. Formulate your support team, establish roles and permissions, and engage in real-time discussions on incoming messages or tickets to streamline your workflow. This approach not only improves response times but also fosters a more cohesive team environment.

Description

When your customers talk about your brand on social platforms, remaining quiet is not an option. You require a comprehensive solution that consolidates all of your social media interactions into one accessible interface. This system should be capable of responding to messages, posts, and mentions efficiently. It should utilize Machine Agents to streamline and automate replies while also documenting interactions to maintain quality standards and regulatory compliance. Eliminate the inconvenience of navigating through multiple channels by integrating Facebook, Instagram, LINE, Twitter, Viber, WhatsApp, and others into a singular view. Empower your agents to provide a fluid, omni-channel experience across your social media utilizing storm CONTACT:SOCIAL. Engage with every communication effectively, as storm CONTACT:SOCIAL will facilitate interactions for direct messages, comments on posts, account tags, and any activity on your wall. Gain a holistic understanding of your social media footprint and enhance your customer engagement strategy. This comprehensive approach not only increases responsiveness but also strengthens your online presence.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$39 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Juphy

Founded

2018

Country

Turkey

Website

www.juphy.com

Vendor Details

Company Name

Content Guru

Country

United Kingdom

Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact-social/

Product Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Product Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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