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features
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support

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Description

You can make yourself available to customers by being available via messaging apps, your website, blogs, social posts, and ads. You can deploy artificially intelligent conversational chatbots, assign sales associates in-store, or combine the two to handle multiple customer conversations simultaneously. Transact transactions and let customers shop instantly via messaging. Receive orders, collect payments, book appointments, among other things. Learn about your customers' shopping habits to gain valuable insights. You can keep them informed with relevant notifications and product suggestions. Jumper.ai is a personalized way to connect with our fans, learn more about our customers, and shape future campaigns.

Description

Providing efficient self-service options and prompt answers to customer inquiries at all hours can lead to significant enhancements in customer satisfaction levels. By offering tailored product recommendations and simplifying the decision-making process, you can substantially boost your conversion rates. Implementing effective automation in your service operations allows for issue resolution before they escalate into formal tickets, which in turn eases the burden on your service team. Mercury's innovative dialog technology provides an unparalleled experience in terms of context, personalization, and smart conversation, which benefits your organization by accommodating more intricate use cases and delivering a superior user experience. Furthermore, the active learning mechanism not only strengthens dialog reliability but also assists customers in navigating their queries, even when faced with challenging questions, while simultaneously fostering improvements in language understanding. This comprehensive approach ultimately enhances overall customer engagement and satisfaction, driving loyalty and repeat business.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Facebook Messenger Yes 
WhatsApp Yes 
Amazon Yes 
Authorize.Net Yes 
Braze Yes 
Google Ads Yes 
Klaviyo Yes 
PayPal Yes 
Paytm Yes 
Razorpay Yes 
Salesforce Yes 
Shopify Plus Yes 
Square Payments Yes 
Stripe Yes 
Viber Yes 
Vonage Video API Yes 
WeChat Yes 
WordPress Yes 
X (Twitter) Yes 

Integrations

Facebook Yes 
Facebook Messenger Yes 
WhatsApp Yes 
Amazon No 
Authorize.Net No 
Braze No 
Google Ads No 
Klaviyo No 
PayPal No 
Paytm No 
Razorpay No 
Salesforce No 
Shopify Plus No 
Square Payments No 
Stripe No 
Viber No 
Vonage Video API No 
WeChat No 
WordPress No 
X (Twitter) No 

Pricing Details

$0
Free Trial Yes 
Free Version No 

Pricing Details

€500 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Jumper.ai

Founded

2017

Country

Singapore

Website

jumper.ai/

Vendor Details

Company Name

Mercury

Founded

2016

Country

Germany

Website

www.mercury.ai/

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Social CRM

Calendar/Reminder System Yes 
Customer Support Yes 
Email Marketing No 
Lead Capture Yes 
Lead Nurturing Yes 
Live Chat Yes 
Marketing Automation Integration Yes 
Multi-Channel Social Integration Yes 
Social Media Monitoring Yes 
Task Management No 

Social Selling

Automated Publishing Yes 
Compliance Management Yes 
Content Discovery Yes 
Content Management Yes 
Employee Advocacy No 
Gamification Yes 
Lead Engagement Yes 
Performance Metrics Yes 
Pre-Approved Content Library No 
Single Sign On No 
Social Media Monitoring Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

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