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Description
Responsive and mobile-friendly design guarantees that your website can scale effectively! Thanks to the responsive design features of JomDirectory, your site will seamlessly adjust to various screen dimensions, transitioning effortlessly from desktop to mobile view. You can utilize layouts based on Bootstrap 4, which allows for easy editing to meet your specific needs. As a lightweight and modular front-end framework, Bootstrap 4 enhances your design options. Whether you're setting up a Business Directory or a Product Catalog, you can select the appropriate layout for your project. JomDirectory offers remarkable flexibility, empowering you to craft and personalize your own layouts. With integrated Google Maps functionality, you can search within a specified range of 10 to 200 miles/km from your starting address, city, or postal code. If you're pressed for time, simply click the My Location button to use your current position as the starting point. In addition to the standard search features that most Joomla directory extensions provide, JomDirectory also incorporates Joomla Smart Search, ensuring that you receive your search results in record time. This comprehensive functionality makes JomDirectory a top choice for those looking to establish a dynamic online presence.
Description
NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.
API Access
Has API
API Access
Has API
Integrations
BMC Helix Chatbot
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Integrations
BMC Helix Chatbot
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Comdev
Website
comdev.eu/jomdirectory
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.novelvox.com/unified-agent-desktops/
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration