Average Ratings 6 Ratings
Average Ratings 48 Ratings
Description
Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.
Description
Gain full visibility and control over your IT assets, software licenses, usage, and spend with Setyl.
Setyl is a cloud-based IT asset and license management (ITAM) platform that connects to your existing systems with 100+ out-of-the-box integrations.
Use Setyl to manage all your hardware assets, software applications, SaaS subscriptions, licenses, vendors, admins, users, and spend in one place — helping you:
1. Manage both hardware and software assets in one place.
2. Automate and scale daily IT operations, including inventory management and employee onboarding and offboarding processes.
3. Identify and cut wasted IT spend.
4. Prepare for your security audit and stay compliant, including with SOC 2 and ISO 27001.
With its intuitive interface and low learning curve, the Setyl platform offers a user-friendly experience and facilitates collaboration across your organization.
Features include:
• IT asset and license inventory
• Asset lifecycle management
• SaaS subscription, software application, and license management
• Software renewal tracking
• License rightsizing
• Employee onboarding and offboarding workflows
• ISO 27001 and SOC 2 compliance
• Vendor management
• IT spend management and reporting
• 100+ native integrations (Microsoft, Google, MDM, RMM, IAM, HR, helpdesk tools, and more)
• API access
• Fully guided support
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Microsoft 365
Yes
Slack
Yes
Zendesk
Yes
Zoom
Yes
Box
Yes
Fastpath
Yes
Generative Studio X by OneReach.ai
Yes
Google Analytics
Yes
Lucca
No
Netreo
Yes
Integrations
Microsoft 365
Yes
Slack
Yes
Zendesk
Yes
Zoom
Yes
Box
No
Fastpath
No
Generative Studio X by OneReach.ai
No
Google Analytics
No
Lucca
Yes
Netreo
No
Pricing Details
$20 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$300 per month
Pricing is based on number of employees and plan type. Plans available: Complete, Advanced, Advanced Managed.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com
Vendor Details
Company Name
Setyl
Founded
2020
Country
United Kingdom
Website
setyl.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
Yes
Checkout / Check-In
Yes
Depreciation Tracking
Yes
Disposal Tracking
Yes
Inventory Management
Yes
Location Tracking
Yes
QR Codes
Yes
Reservations
Yes
Service History
Yes
Facility Management
Asset Management
Yes
Commercial Properties
No
Equipment Management
Yes
Facility Scheduling
Yes
Incident Management
No
Inspection Management
Yes
Inventory Control
Yes
Maintenance Tracking
Yes
Preventive Maintenance
No
Residential Properties
No
Room Scheduling
No
Schools
Yes
Space Planning
No
Vendor Management
Yes
Visitor Management
No
Work Order Management
No
Fixed Asset Management
Asset Budgeting
Yes
Asset Lifecycle Management
Yes
Audit Trail
Yes
Barcoding / RFID
Yes
Depreciation Management
Yes
Disposal Management
Yes
Document Management
Yes
Inventory Tracking
Yes
Tax Management
No
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
License Management
Automatic SKU Recognition
No
Central LM Server
No
Copy Protection
No
History Tracking
Yes
Node Management
No
Online Activation
No
Portable License
No
Sarbanes-Oxley Compliance
No
Timing Rights
No
Trial License
Yes
Maintenance Management
Asset Tracking
Yes
Billing & Invoicing
No
Calibration Management
Yes
Dispatch Management
No
Inventory Control
Yes
Inventory Management
Yes
Key & Lock Management
No
Mobile Access
No
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
No
Purchasing
No
Scheduling
Yes
Service History Tracking
Yes
Technician Management
No
Work Order Management
No
SaaS Management
License Management
Yes
Onboarding
Yes
Renewal Management
Yes
SaaS Operations Management
No
Shadow IT Detection
Yes
Spend Management
Yes
Subscription Management
Yes
Usage Tracking / Analytics
Yes
Vendor Management
Yes
Spend Management
Approval Workflow
No
Budgeting / Forecasting
Yes
Expense Tracking
Yes
Multi-Currency
Yes
Prepaid Cards
No
Procurement Management
Yes
Receipt Management
No
Spend Analysis
Yes
Spend Control
No
Supplier Management
Yes
