Average Ratings 6 Ratings
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Description
Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.
Description
Jira excels at overseeing development processes from high-level Epics down to individual Tasks, yet the challenge lies in delivering product releases effectively. While managing multiple Jira issues across different teams and Sprints is feasible, connecting that progress to overarching corporate goals is often not straightforward. Obo Reveal addresses this by aligning Jira data with your business objectives, allowing for clear reporting of progress to the entire organization, which in turn empowers various teams to deliver more effectively. Additionally, it monitors daily modifications in Jira, helping you understand the implications of what has been added or removed on your release targets. For instance, when preparing for a significant product launch that includes several new features developed by different teams across multiple sprints, using Obo Reveal simplifies the process immensely. All you need to do is choose the Jira filters that define the issues related to each feature, and Obo Reveal handles everything else. This tool provides a concise overview of progress and changes in a format that is easily digestible for everyone involved, ensuring alignment and clarity across the organization. Ultimately, Obo Reveal fosters better collaboration and understanding, streamlining the product release process significantly.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Jira
Yes
ADONIS BPM Suite
Yes
Akitra Andromeda
Yes
Basecamp
Yes
Bitbucket
Yes
COZYROC SSIS+ Suite
Yes
HYCU
Yes
MineOS
Yes
Raklet
Yes
Reptrics
Yes
Integrations
Jira
Yes
ADONIS BPM Suite
No
Akitra Andromeda
No
Basecamp
No
Bitbucket
No
COZYROC SSIS+ Suite
No
HYCU
No
MineOS
No
Raklet
No
Reptrics
No
Pricing Details
$20 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$23 per month
Billed annually
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com
Vendor Details
Company Name
Obo
Founded
2017
Country
United States
Website
www.obo.pm/obo-reveal
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Product Features
Project Tracking
Collaboration Tools
No
Cost-to-Completion Tracking
No
Gantt Charts
No
Kanban Board
No
Milestone Tracking
No
Percent-Complete Tracking
No
Prioritization
No
Status Tracking
No
Time & Expense Tracking
No
