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Average Ratings 5 Ratings

Total
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features
design
support

Description

Atlassian's Jira Product Discovery is an innovative tool designed explicitly for product management, enabling teams to effectively capture, organize, prioritize, and align their product ideas and insights prior to development. This tool serves as a centralized platform to systematically collect opportunities, gather user feedback, compile feature requests, and analyze market data all in one location. Users can visualize and evaluate concepts using customizable fields and prioritization methods, create and distribute roadmaps to maintain stakeholder alignment, and solicit feedback through reactions, comments, and voting mechanisms. The direct integration with Jira Software allows teams to effortlessly connect prioritized ideas to their development tasks, such as epics and issues, without the hassle of switching between different tools. This integration minimizes context-switching and ensures that the rationale behind each piece of work remains clear as it transitions into engineering execution. Ultimately, Jira Product Discovery streamlines the entire product management process, enhancing team collaboration and efficiency.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Azure DevOps No 
Confluence No 
DeepL No 
Facebook No 
Flowlu No 
Google Play No 
Google Workspace No 
HubSpot CRM No 
HubSpot Marketing Hub No 
Instagram No 
LINE No 
Salesforce No 
Stackreaction No 
Telegram No 
WeChat No 
WordPress No 
X (Twitter) No 
Zapier No 

Integrations

Jira Yes 
Azure DevOps Yes 
Confluence Yes 
DeepL Yes 
Facebook Yes 
Flowlu Yes 
Google Play Yes 
Google Workspace Yes 
HubSpot CRM Yes 
HubSpot Marketing Hub Yes 
Instagram Yes 
LINE Yes 
Salesforce Yes 
Stackreaction Yes 
Telegram Yes 
WeChat Yes 
WordPress Yes 
X (Twitter) Yes 
Zapier Yes 

Pricing Details

$10 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Atlassian

Founded

2002

Country

Australia

Website

www.atlassian.com/software/jira/product-discovery

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Idea Management

Activity Dashboard No 
Brainstorming No 
Collaboration No 
Creator Tracking No 
Idea Ranking No 
Project Tracking No 
Status Tracking No 

Product Management

Collaboration No 
Feedback Collection No 
Idea Management No 
Milestone Tracking No 
Prioritization No 
Product Roadmapping No 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management No 

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools Yes 
Live Chat Yes 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Idea Management

Activity Dashboard Yes 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking Yes 
Idea Ranking Yes 
Project Tracking Yes 
Status Tracking Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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