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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

JiJi Self Service Password Reset empowers users to independently and securely change their Active Directory password without needing assistance from the help desk. This innovative solution enables individuals to perform various actions such as resetting passwords, unlocking accounts, and updating their information in Active Directory, all in a secure manner. By allowing users to manage their AD accounts directly from their devices, even when disconnected from the domain, JiJi Self Service Password Reset significantly reduces downtime for end-users. For instance, consider a scenario where you are vacationing, and your laptop password has expired; this tool not only helps you reset your AD cached password but also allows you to authenticate yourself and make the necessary changes with just an internet connection. If you’re eager to learn more about resetting cached domain passwords through an offline network, don’t hesitate to reach out to support@jijtechnologies.com for further information. This functionality ensures that users remain in control of their account management, enhancing both security and convenience.

Description

Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$1.99/year/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

JiJi Technologies

Founded

2007

Country

India

Website

www.jijitechnologies.com

Vendor Details

Company Name

Specops Software

Founded

2001

Country

Sweden

Website

specopssoft.com/support/en/secure-service-desk/overview.htm

Product Features

Self-Service Password Reset (SSPR)

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Alternatives

Alternatives

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Specops uReset

Specops Software
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FastPass SSPR

FastPassCorp
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Password Reset PRO

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ASPG ReACT

Advanced Software Products Group