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Description
Jenova serves as a comprehensive AI agent designed specifically for the Model Context Protocol (MCP) ecosystem, seamlessly integrating leading models such as GPT-4o, Claude 3.5, and Gemini 1.5 with real-time web search and a range of built-in tools to streamline various workflows significantly. This innovative platform enables users to perform tasks like sending emails, scheduling calendar events, conducting in-depth research, analyzing documents, generating content, and engaging with live web data all through one convenient interface. By intelligently selecting the most suitable models and incorporating search functionalities from platforms like Google, Reddit, YouTube, GitHub, and academic databases, it offers extensive no-code customization options that empower users to create personalized AI applications—ranging from brand-voice automation to content summarization and client-specific assistants—without the need for technical expertise. A key focus of Jenova is enhancing productivity by merging information discovery, contextual comprehension, and action generation, which leads to actionable insights and automated handling of routine tasks. Additionally, Jenova's design supports mobile capabilities, ensuring users can access its powerful features from anywhere, making it an indispensable tool for modern workflows.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Integrations
GitHub
Yes
Model Context Protocol (MCP)
Yes
YouTube
Yes
Adobe Experience Manager
No
Claude Haiku 3.5
Yes
Confluence
No
Discourse
No
GPT-4o
Yes
Gemini Enterprise
Yes
Google Cloud Platform
Yes
Integrations
GitHub
Yes
Model Context Protocol (MCP)
Yes
YouTube
Yes
Adobe Experience Manager
Yes
Claude Haiku 3.5
No
Confluence
Yes
Discourse
Yes
GPT-4o
No
Gemini Enterprise
No
Google Cloud Platform
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Jenova
Country
United States
Website
www.jenova.ai/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
