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Description

Every incident presents a chance to uncover the true dynamics of your organization, and Jeli makes this insight accessible. By guiding you through a tailored, systematic approach for each incident, Jeli ensures that you finish with a comprehensive narrative that can energize your workplace towards enhanced efficiency, deeper engagement, and perhaps even a bit of enjoyment. With Jeli, you can respond to incidents more swiftly without allowing complexities to hinder your efforts. Our complimentary Bot is designed to optimize your workflows, automate interactions with stakeholders, and keep essential reminders and tasks from slipping through the cracks. Jeli begins by gathering vital information from your existing technical tools through our Incident Response Bot, highlighting often-neglected human elements. This process provides a clear snapshot of the who, what, where, and when of an incident, as well as the duration of its resolution. Additionally, Jeli facilitates the inclusion of pertinent notes and poses the right questions for follow-ups, interviews, and comprehensive reports, making incident management not only simpler but also more effective. Ultimately, Jeli empowers teams to learn and grow from each incident, transforming challenges into opportunities for improvement.

Description

xMatters serves as a smart communications platform aimed at enhancing critical business workflows, particularly within IT operations, DevOps, and the management of significant incidents. With a trusted base of more than 1000 international organizations, xMatters provides advanced communication solutions that facilitate efficient IT management, ensure business continuity, foster employee involvement, and improve customer interactions. The platform stands out for its exceptional reliability and cutting-edge features, making it an invaluable tool for modern enterprises. Its capabilities are continually evolving to meet the dynamic needs of businesses in a rapidly changing environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Confluence No 
Easyflow No 
Fusion Framework System No 
Jira No 
Kaseya BMS No 
Kaseya VSA No 
Nagios XI No 
New Relic No 
PagerDuty No 
Salesforce No 
ScriptRunner for Jira No 
Shift No 
SolarWinds Network Performance Monitor (NPM) No 
SolarWinds Pingdom No 
X (Twitter) No 
Xitoring No 
Zendesk No 
ZigiOps No 
Zoho Directory No 

Integrations

Slack Yes 
Confluence Yes 
Easyflow Yes 
Fusion Framework System Yes 
Jira Yes 
Kaseya BMS Yes 
Kaseya VSA Yes 
Nagios XI Yes 
New Relic Yes 
PagerDuty Yes 
Salesforce Yes 
ScriptRunner for Jira Yes 
Shift Yes 
SolarWinds Network Performance Monitor (NPM) Yes 
SolarWinds Pingdom Yes 
X (Twitter) Yes 
Xitoring Yes 
Zendesk Yes 
ZigiOps Yes 
Zoho Directory Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$9 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Jeli

Website

www.jeli.io

Vendor Details

Company Name

Everbridge

Founded

2002

Country

United States

Website

www.xmatters.com

Product Features

Incident Response

Attack Behavior Analytics No 
Automated Remediation No 
Compliance Reporting No 
Forensic Data Retention No 
Incident Alerting No 
Incident Database No 
Incident Logs No 
Incident Reporting No 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence No 
Timeline Analysis No 
Workflow Automation No 
Workflow Management No 

Product Features

Business Continuity

Backup Log No 
Backup Scheduling No 
Compression No 
Continuous Backup No 
Encryption Yes 
Incremental Backup No 
Local Server Options No 
Multiple System Support Yes 
Remote Server Options No 
Secure Data Storage Yes 
Web Access / Restoration No 

Data Recovery

Web Access / Restoration No 
Backup Log No 
Backup Scheduling No 
Compression No 
Continuous Backup No 
Encryption No 
Incremental Backup No 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage No 

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Incident Response

Attack Behavior Analytics No 
Automated Remediation No 
Compliance Reporting No 
Forensic Data Retention No 
Incident Alerting No 
Incident Database No 
Incident Logs No 
Incident Reporting No 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence No 
Timeline Analysis No 
Workflow Automation No 
Workflow Management No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access Yes 
Scheduling Yes 
Software Inventory No 
User Activity Monitoring No 

Website Monitoring

Availability Testing No 
Event Logs No 
Event-Based Notifications Yes 
FTP Monitoring No 
Mail Server Monitoring No 
Maintenance Scheduling No 
Performance Metrics No 
Real Time Monitoring No 
Transaction Monitoring No 
Uptime Reporting No 

Alternatives

Alternatives