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features
design
support

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Description

Delight consumers with unforgettable experiences while accessing crucial data effortlessly. Design captivating engagements that can be launched across platforms without needing any coding skills. Our experiences are crafted to enhance conversion rates on all devices, increasing purchases while simultaneously gathering valuable customer data. Customers willingly provide you with their declared information. Capture insights about their intentions, preferences, motivations, and interests from your entire demographic. This enables you to implement impactful one-to-one marketing strategies that create tailored experiences. Encourage customers to share their declared data with you actively. Gain a clear understanding of their motivations, intentions, interests, and preferences. Present them with content, products, and offers that are specifically relevant to their needs, as they have explicitly indicated. Gain access to analytics and reporting tools that will reveal how your audience engages with your quizzes and experiences, highlighting areas for improvement in engagement, lead capture, and overall performance to ensure continued success. By leveraging these insights, you can refine your strategies for even greater customer satisfaction and loyalty.

Description

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage Yes 
Adobe Experience Manager Yes 
Attentive Yes 
HubSpot CRM No 
HubSpot Marketing Hub Yes 
Jira No 
Lightspeed eCommerce No 
Magento No 
Progress Sitefinity No 
RevenueBase Yes 
Sailthru Yes 
Salesforce Agentforce Marketing Yes 
Salesforce Agentforce Service No 
Slack No 
Trello No 
VWO Testing No 
WordPress No 
X Ads (Twitter Ads) Yes 
Zapier No 
Zendesk No 

Integrations

Adobe Marketo Engage Yes 
Adobe Experience Manager No 
Attentive No 
HubSpot CRM Yes 
HubSpot Marketing Hub No 
Jira Yes 
Lightspeed eCommerce Yes 
Magento Yes 
Progress Sitefinity Yes 
RevenueBase No 
Sailthru No 
Salesforce Agentforce Marketing No 
Salesforce Agentforce Service Yes 
Slack Yes 
Trello Yes 
VWO Testing Yes 
WordPress Yes 
X Ads (Twitter Ads) No 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$229/month
Growth Package: $229/month
Turbo Package: $579/month
Enterprise: Request Quote
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Jebbit

Founded

2011

Country

United States

Website

www.jebbit.com

Vendor Details

Company Name

Mopinion

Founded

2013

Country

Netherlands

Website

www.mopinionlabs.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Lead Management

Activity Tracking No 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Marketing Analytics

A/B Testing No 
Campaign Management Yes 
Channel Attribution Yes 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics Yes 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics Yes 
Website Analytics No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation Yes 
Content Analytics Yes 
Contextual Targeting No 
Customer Profiles No 
Experience Management Yes 
Recommendation Engine No 
Website Personalization No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video No 

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