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Average Ratings 143 Ratings

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ease
features
design
support

Description

JRNI is a platform that allows you to schedule and manage personalized experiences at scale. JRNI offers apps that facilitate appointments, virtual queueing, and events. It also provides industry-leading analytics. JRNI allows businesses to offer remote and in-person experiences which increase revenue, profitability and efficiency, build customer relations, and improve customer satisfaction. JRNI's platform allows businesses to shift from selling products to creating unique experiences by scheduling and managing personal services. JRNI is used by industry leaders such as Urban Outfitters, Visions Credit Union, and U.S Bank to deliver personalized experiences at scale. Visit us at https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.jrni.com

Description

WaitWell's Queue Management & Appointment Solution is an award-winning solution that eliminates queues and gets people to the right place at the right time. WaitWell allows visitors to join the queue from anywhere, and they can move around freely, making it easier to use their wait time for productive purposes. Organisations can see a reduction of wait times up to 35% and walkaways down as high as 60% WaitWell can be used in medical offices as well as university admissions offices, retail locations and government offices. WaitWell can be used anywhere people have to wait for service. WaitWell increases customer retention and decreases staff turnover. WaitWell is well-suited to large-scale, multi-location enterprise implementations. It offers industry-leading analytics and reports as well as robust user permissions. WaitWell is a service-oriented company that differentiates itself. We offer exceptional training and free demos to ensure a successful implementation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook
Salesforce
Twilio
Zoom
Azure-AD-External-Identities
Freshservice
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Mercaux
Microsoft Authenticator
Microsoft Teams
Radius8 Welcomer
Shepherd Veterinary Software
Stripe
SurveyMonkey
Zendesk
iCalendar

Integrations

Microsoft Outlook
Salesforce
Twilio
Zoom
Azure-AD-External-Identities
Freshservice
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Mercaux
Microsoft Authenticator
Microsoft Teams
Radius8 Welcomer
Shepherd Veterinary Software
Stripe
SurveyMonkey
Zendesk
iCalendar

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$250/location
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

JRNI

Founded

2009

Country

United Kingdom

Website

www.jrni.com

Vendor Details

Company Name

WaitWell

Founded

2020

Country

Canada

Website

www.waitwell.ca

Product Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Product Features

Appointment Scheduling

WaitWell simplifies the process of scheduling and managing appointments by integrating appointment booking with live queue management. Clients can reserve their spots online, via SMS, QR codes, or kiosks, and can join a virtual waitlist if necessary. Appointments are automatically synchronized with Outlook and Google Calendar, and automated reminders through SMS and email help minimize no-show rates. For staff, WaitWell provides a unified dashboard that allows them to oversee both walk-ins and pre-scheduled appointments, monitor wait times, and access insights on cancellations and no-shows. With features like customizable workflows, pre-appointment forms, and support for multiple languages, WaitWell enhances service efficiency across various sectors, including healthcare, government, education, and retail.

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

WaitWell provides a solution for customers looking to avoid overcrowded waiting areas and lengthy queues by allowing them to schedule appointments online or enter a virtual line via their mobile devices. Users receive instant updates, reminders, and alerts, keeping them informed about their position in the queue. The platform enhances the experience with convenient check-in options, pre-completed forms, and reduced waiting times, ensuring that each visit is more efficient, quicker, and less anxiety-inducing.

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Scheduling

WaitWell streamlines the process of managing employee schedules and customer bookings for organizations. Staff members can easily access their schedules, swap shifts with colleagues, and receive instant notifications. Meanwhile, managers have the ability to monitor attendance, coverage, and busy times through a unified dashboard. By automating the scheduling process and enhancing communication, WaitWell minimizes conflicts and ensures that teams are ready to provide seamless service to customers.

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Medical Scheduling

WaitWell enhances the management of patient appointments and clinic operations by enabling individuals to schedule, modify, or enter a virtual queue through an online platform or kiosk. Its automated reminder system helps minimize missed appointments, while team members can monitor patient movement, waiting periods, and cancellations from one centralized interface. By integrating appointment scheduling with pre-visit paperwork and live updates, WaitWell elevates both the patient experience and operational effectiveness of clinics.

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Engagement

WaitWell ensures that patients are engaged and updated at every step of their healthcare journey. With features like automated notifications, live updates, and pre-appointment paperwork, the process of booking and checking in becomes seamless. By minimizing wait times and facilitating transparent communication, WaitWell improves patient satisfaction, fosters trust, and elevates the overall experience in healthcare.

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Intake

WaitWell streamlines and speeds up the patient registration process by enabling individuals to fill out pre-registration forms, medical history, consent documents, and insurance details online or through a kiosk prior to their appointments. Automated alerts and immediate notifications keep patients updated about their scheduled visits, minimizing cancellations and alleviating congestion at the front desk. Staff members can oversee patient arrivals, monitor wait times, and control patient flow from a unified dashboard, ensuring a swift check-in for each individual. By digitizing the intake process and integrating it with virtual queue management, WaitWell enhances precision, improves the overall patient experience, and enables healthcare facilities to operate more efficiently and effectively.

Patient Scheduling

WaitWell simplifies the appointment scheduling process for patients, enabling them to conveniently book, modify, or cancel their appointments online, through mobile apps, kiosks, or in person. The platform features automated reminders and notifications to minimize no-show rates and keep patients updated. Healthcare staff can manage and oversee appointments in real time via a centralized dashboard. Additionally, it seamlessly integrates with calendars, facilitates pre-visit form submissions and payments, and supports virtual queue management, all aimed at creating an organized and effective scheduling experience. By enhancing both the patient journey and clinic efficiency, WaitWell assists healthcare providers in minimizing wait times, improving operational flow, and delivering more dependable care.

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Queue Management

WaitWell revolutionizes conventional waiting lines by creating intelligent, virtual queues that enhance customer satisfaction and streamline operations. Patrons can join the queue from anywhere using their mobile devices, kiosks, or online platforms, and they receive live updates regarding their position in line. Employees benefit from a unified dashboard that tracks arrivals, wait durations, and service progression, enabling them to manage priorities efficiently and alleviate crowding. Automated alerts and transparent communication ensure all parties are kept in the loop, leading to a perception of reduced wait times, improved service delivery, and a more structured atmosphere for both customers and staff.

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

WaitWell simplifies the process for organizations to manage and monitor visitors. Visitors have the option to schedule appointments in advance or check in upon arrival through a kiosk, QR code, or mobile link, which alleviates congestion at the front desk. Automated alerts provide visitors with timely updates, while staff members can access real-time information about arrivals and visitor traffic through a unified dashboard. With functionalities such as pre-registration, ID verification, and data analytics, WaitWell guarantees a secure, efficient, and polished experience for all visitors.

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Waitlist

WaitWell allows customers to sign up for a virtual waitlist using their smartphones, kiosks, or online, effectively reducing the need for lengthy queues and overcrowding. Staff members can oversee arrivals instantly, monitor waiting periods, and efficiently prioritize customer service. With automated alerts, customers stay updated, contributing to a more streamlined and organized experience for all involved.

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

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