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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

JRNI is a platform that allows you to schedule and manage personalized experiences at scale. JRNI offers apps that facilitate appointments, virtual queueing, and events. It also provides industry-leading analytics. JRNI allows businesses to offer remote and in-person experiences which increase revenue, profitability and efficiency, build customer relations, and improve customer satisfaction. JRNI's platform allows businesses to shift from selling products to creating unique experiences by scheduling and managing personal services. JRNI is used by industry leaders such as Urban Outfitters, Visions Credit Union, and U.S Bank to deliver personalized experiences at scale. Visit us at https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.jrni.com

Description

Q-nomy aims to enhance every customer interaction by driving increased sales, boosting customer satisfaction, and enriching the overall experience. We believe that the key to fulfilling this goal lies in offering comprehensive Customer Experience Optimization. This approach customizes the unique journey of each customer through both digital and physical service platforms, aligning with their personal backgrounds, expectations, and specific needs. With Customer Experience Optimization, businesses can simultaneously deepen customer engagement and promote additional products and services, all while ensuring personalized interactions across various channels. Our commitment to realizing this vision is reflected in the ongoing refinement and development of our flagship product, Q-Flow, which we continuously improve to better serve our customers. Through these efforts, we aim to set a new standard in customer experience management.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Confer With Yes 
Google Analytics Yes 
Mercaux Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Radius8 Welcomer Yes 
Salesforce Yes 
SendGrid Yes 
Twilio Yes 
Zoom Yes 
iCalendar Yes 

Integrations

Confer With No 
Google Analytics No 
Mercaux No 
Microsoft 365 No 
Microsoft Outlook No 
Radius8 Welcomer No 
Salesforce No 
SendGrid No 
Twilio No 
Zoom No 
iCalendar No 

Pricing Details

Quotes upon request. There are a number of elements that comprise pricing including users, locations, integrations etc.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

JRNI

Founded

2009

Country

United Kingdom

Website

www.jrni.com

Vendor Details

Company Name

Q-Nomy

Founded

2002

Country

United States

Website

www.qnomy.com/q-flow-solution

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database No 
Group Scheduling Yes 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments Yes 
Room Booking Management No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools No 
Contactless Yes 
Customer Surveys No 
Dashboard No 
For Banks Yes 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail Yes 
SMS Marketing No 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Scheduling

Alerts/Notifications Yes 
Appointment Scheduling Yes 
Automated Scheduling Yes 
Calendar Management Yes 
Class Scheduling Yes 
Employee Scheduling Yes 
Facility Scheduling Yes 
Group Scheduling Yes 
Interview Scheduling Yes 
Meeting Room Booking No 
Multi-Location Yes 
Online Scheduling Yes 
Payment Processing Yes 
Real-time Scheduling Yes 
Reservations No 
Resource Scheduling Yes 
Room Booking Management No 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan No 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List Yes 

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Patient Scheduling

Analytics/Reporting No 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access No 
Notifications/Alerts No 
Online Scheduling No 
Patient Communications No 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders No 
SMS Messaging No 

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

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