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Average Ratings 279 Ratings

Average Ratings 106 Ratings

Total
ease
features
design
support

Description

JAMS is an automation orchestration and job scheduling solution that runs, monitors, and manages critical IT processes from a single console. JAMS automates jobs across Windows, Linux, UNIX, IBM i, z/OS, and OpenVMS, with native integrations for the databases, BI tools, and ERP systems already running your business. Jobs run on any schedule or trigger off other events, with dependency management keeping workflows in order and an audit trail logging every execution. JAMS includes two AI capabilities at no additional cost. JAX is an AI agent built into the JAMS Web Client: ask it a question in plain language, and it finds a job, troubleshoots a failure, or looks up how to do something, grounded in JAMS documentation. It acts only when asked, and every change waits for your approval. JAMS MCP brings JAMS into the AI coding tools teams already use, including Cursor, Claude Code, GitHub Copilot, and Claude Desktop. For teams managing thousands of jobs across SQL Server, ADF, Airflow, SAP, JDE, and Banner, this cuts tribal knowledge and middle-of-the-night troubleshooting. Knowledge that once lived in one person's head becomes something any team member can ask about directly. The AI lives in the product, not in the support queue. Support is staffed by humans JAMS will never outsource, based in the United States, the United Kingdom, and Australia. New tickets go to long-tenured engineers, and every JAMS customer has the CEO's cell phone number. JAMS' mission is to reduce the operational burden of critical automation, so teams spend more time on the work automation was meant to free them for.

Description

IT teams don't need another AI that makes suggestions. They need one that gets the work done. SysAid combines enterprise-grade ITSM with agentic AI that takes action from the start: closing incidents, handling service requests, kicking off workflows, and rolling out changes on its own. This isn't a chatbot bolted onto a help desk. SysAid is the only platform where agentic AI operates inside the ITSM guardrails you define, so every decision is traceable and every policy stays in your hands. There's nothing to code and no developer dependency. Manage incidents, problems, changes, requests, your CMDB, SLAs, and your knowledge base from a single platform that goes live in weeks. Repetitive tickets stop eating your team's day, freeing them for strategic work. Employees ask questions in plain language and get answers on the spot, no ticket required. And with built-in reporting on what the AI resolved, showing real impact to leadership is simple.

API Access

Has API Yes 

API Access

Has API Yes 

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Screenshots View All

Integrations

AWS Mainframe Modernization Yes 
Asterisk No 
Automate Schedule Yes 
Azure SQL Database Yes 
BeyondTrust Cloud Privilege Broker No 
Chronicle SOAR No 
Google Workspace No 
IBM Cloud SAP Yes 
LogMeIn Rescue No 
OneLogin No 
Oriso No 
PowerShell Yes 
Pro2col Yes 
QuickBooks Online No 
SIGNL4 No 
Slack No 
Trello No 
UnixWare Yes 
VMS Yes 
VMware Cloud Yes 

Integrations

AWS Mainframe Modernization No 
Asterisk Yes 
Automate Schedule No 
Azure SQL Database No 
BeyondTrust Cloud Privilege Broker Yes 
Chronicle SOAR Yes 
Google Workspace Yes 
IBM Cloud SAP No 
LogMeIn Rescue Yes 
OneLogin Yes 
Oriso Yes 
PowerShell No 
Pro2col No 
QuickBooks Online Yes 
SIGNL4 Yes 
Slack Yes 
Trello Yes 
UnixWare No 
VMS No 
VMware Cloud No 

Pricing Details

$833/month
JAMS offers flexible licensing models that scale with any size business. Server-based licenses, jobs-based licenses, and subscriptions are all available.
Free Trial Yes 
Free Version No 

Pricing Details

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

JAMS Software

Founded

1983

Country

United States

Website

www.jamsscheduler.com

Vendor Details

Company Name

SysAid Technologies

Founded

2002

Country

Israel, Canada, Romania, United Kingdom

Website

www.sysaid.com

Product Features

Business Process Automation

JAMS serves as an all-encompassing platform for business process automation, enabling the digitization of workflows, coordination of interdepartmental activities, and enhancement of business results throughout your organization. By integrating personnel, applications, and data, JAMS revolutionizes cumbersome, error-laden tasks into efficient automated workflows that boost productivity, guarantee compliance, and elevate the customer experience. JAMS effectively connects business goals with IT implementation, providing tangible returns on investment by expediting processes, lowering operational expenses, increasing precision, and fostering business adaptability in a rapidly evolving competitive landscape.

IT Automation

JAMS is an all-encompassing automation platform designed for IT that enhances operational efficiency, minimizes manual labor, and speeds up digital transformation within hybrid IT settings. With a global clientele, JAMS manages a wide range of tasks, from everyday maintenance to intricate workflows that span multiple systems, allowing IT professionals to concentrate on higher-level priorities. By shifting IT operations from a reactive approach to proactive management, JAMS provides tangible returns on investment through improved productivity, fewer mistakes, and faster service delivery.

Job Scheduler

JAMS is a powerful, enterprise-level job scheduling platform that streamlines batch processing, oversees intricate job dependencies, and guarantees the smooth execution of essential workloads throughout your IT environment. Built to supplant outdated schedulers and unify various scheduling applications, JAMS offers centralized management, improved dependability, and complete transparency for contemporary IT operations. From upgrading mainframe batch processes to orchestrating overnight ETL tasks or handling workloads in the cloud, JAMS equips organizations with the reliability, scalability, and oversight they require.

Task Automation

JAMS is a dynamic automation solution designed to streamline repetitive tasks, standardize workflows, and guarantee the consistent execution of essential activities throughout your IT infrastructure. Whether it’s basic scheduled jobs or intricate multi-step operations, JAMS enables both IT professionals and business users to automate processes, enhancing overall efficiency and precision. By converting labor-intensive manual tasks into dependable automated workflows, JAMS allows your team to concentrate on creative initiatives instead of mundane routines.

Workload Automation

JAMS is a comprehensive solution for automating orchestration and job scheduling that seamlessly integrates across various applications, APIs, and scripting languages. It allows users to execute, oversee, and control essential IT operations—ranging from basic batch tasks to complex workflows across multiple platforms—through a unified interface. With JAMS, you can automate processes on diverse operating systems, including Windows, Linux, UNIX, IBM i, zOS, and OpenVMS. The platform also features built-in integrations for executing jobs tailored to specific databases, business intelligence tools, and enterprise resource planning systems. Its robust automation capabilities allow for flexible job scheduling and the ability to initiate jobs based on the completion of other tasks. JAMS provides centralized monitoring of job statuses, sends notifications for failures or successful completions, and keeps a comprehensive audit trail and log for each execution.

Alerts / Notifications Yes 
Audit Trails Yes 
Business Process Management Yes 
Cross-Platform Scheduling Yes 
Dashboard Yes 
Data Analysis / Visualization Yes 
Event-Triggers Yes 
Load Balancing Yes 
Resource-Based Scheduling Yes 
Robotic Process Automation (RPA) Yes 
Workflow Foundation Support Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management No 
Contract/License Management No 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting No 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Patch Management

Alerts/Notifications No 
Automatic Approval No 
Automatic Patch Deployment No 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management Yes 
Patch Prioritization No 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning No 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Workload Automation

Alerts / Notifications Yes 
Audit Trails No 
Business Process Management No 
Cross-Platform Scheduling No 
Dashboard Yes 
Data Analysis / Visualization Yes 
Event-Triggers No 
Load Balancing No 
Resource-Based Scheduling No 
Robotic Process Automation (RPA) No 
Workflow Foundation Support No 

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