Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.
Description
Know when a customer-facing service, API, or background job fails, then get the evidence needed to respond. UptimeMonk combines website uptime monitoring, API monitoring, network checks, certificate tracking, cron monitoring, and incident investigation in one workspace. Teams can check HTTP and HTTPS endpoints, rendered public web pages, SSL/TLS certificates, domain registrations, DNS records, TCP ports, ICMP reachability, and secure heartbeat URLs for scheduled jobs.
Checks run from multiple regions and can use a second location to confirm a failure before creating an incident. Each incident brings together probable-cause guidance, regional observations, latency, an evidence timeline, alert history, and recovery details. Service dependency mapping shows which monitored systems rely on others. Critical paths, cross-monitor incident correlation, and evidence-linked impact summaries help responders understand whether an upstream outage may be affecting downstream services without presenting correlation as proven causation.
Signed GitHub and GitLab deployment webhooks place relevant release events beside incidents without giving UptimeMonk access to source code. Teams can publish branded status pages with live service state, recent incidents, maintenance announcements, and availability history. Scheduled maintenance suppresses expected alerts while preserving check evidence. Email, Slack, Microsoft Teams, Discord, webhooks, PagerDuty, Opsgenie, push notifications, on-call rotations, role-based access, audit history, SLA reporting, and CSV exports support day-to-day operations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Slack
Yes
Azure Monitor
Yes
Discord
No
GitHub
No
GitLab
No
Google Chat
No
JAMS Scheduler
Yes
Jira
No
Mattermost
No
Integrations
Microsoft Teams
Yes
Slack
Yes
Azure Monitor
No
Discord
Yes
GitHub
Yes
GitLab
Yes
Google Chat
Yes
JAMS Scheduler
No
Jira
Yes
Mattermost
Yes
Pricing Details
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Yes
Free Version
Yes
Pricing Details
$10/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
JAMS Software
Founded
1987
Country
United States
Website
jamsscheduler.com/incident-management
Vendor Details
Company Name
UptimeMonk
Founded
2025
Country
United States
Website
uptimemonk.com
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No
Product Features
Website Monitoring
Availability Testing
Yes
Event Logs
Yes
Event-Based Notifications
Yes
FTP Monitoring
No
Mail Server Monitoring
No
Maintenance Scheduling
Yes
Performance Metrics
Yes
Real Time Monitoring
Yes
Transaction Monitoring
No
Uptime Reporting
Yes