Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.
Description
OpsFusion is a user-friendly platform for on-call scheduling and alert management, specifically designed for teams that require dependable incident escalation without the complications and costs often associated with large enterprises. Many existing on-call solutions cater to big organizations, complete with complex pricing structures and dedicated procurement channels. However, OpsFusion offers a straightforward pricing model of just $10 per user per month, inclusive of all features with no tiers, additional costs, or the need for a sales consultation to begin using the service.
Users can create customizable on-call schedules—whether daily, weekly, or entirely tailored to their needs—and establish multi-layered escalation procedures to ensure that alerts reach the appropriate team member via email, SMS, or voice call, with automatic follow-up if an alert is overlooked. Additionally, a built-in mute option prevents continuous notifications during a current outage being addressed. For teams wishing to integrate their current monitoring systems, various integrations are also available, and alerts can be dispatched directly from the application. Comprehensive metrics and audit logs are included for tracking purposes.
To help teams get started, OpsFusion offers a 30-day free trial that includes 100 alerts with no credit card required, making it easy to try out the platform risk-free.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Azure Monitor
Yes
JAMS Scheduler
Yes
Microsoft Azure
Yes
Microsoft Teams
Yes
PowerShell
Yes
Python
Yes
ServiceNow
Yes
Slack
Yes
Zendesk
Yes
Integrations
Azure Monitor
No
JAMS Scheduler
No
Microsoft Azure
No
Microsoft Teams
No
PowerShell
No
Python
No
ServiceNow
No
Slack
No
Zendesk
No
Pricing Details
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Yes
Free Version
Yes
Pricing Details
$10/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
JAMS Software
Founded
1987
Country
United States
Website
jamsscheduler.com/incident-management
Vendor Details
Company Name
OpsFusion
Country
United States
Website
opsfusion.cloud
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No
Product Features
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No