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Description

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

Description

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
ServiceNow Yes 
Slack Yes 
Zendesk Yes 
Autotask PSA No 
Azure Monitor Yes 
ConnectWise Automate No 
Datadog No 
Datto Workplace No 
JAMS Scheduler Yes 
Kaseya BMS No 
Microsoft Azure Yes 
PowerShell Yes 
Python Yes 
Salesforce No 

Integrations

Microsoft Teams Yes 
ServiceNow Yes 
Slack Yes 
Zendesk Yes 
Autotask PSA Yes 
Azure Monitor No 
ConnectWise Automate Yes 
Datadog Yes 
Datto Workplace Yes 
JAMS Scheduler No 
Kaseya BMS Yes 
Microsoft Azure No 
PowerShell No 
Python No 
Salesforce Yes 

Pricing Details

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial Yes 
Free Version Yes 

Pricing Details

$13.99 per user per month
Charged quarterly or annually. Starts at $16.99 for quarterly subscription plan.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

JAMS Software

Founded

1987

Country

United States

Website

jamsscheduler.com/incident-management

Vendor Details

Company Name

OnPage

Founded

2011

Country

United States

Website

www.onpage.com

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Emergency Notification

Contact Management Yes 
Geo Targeting No 
Mass Notifications Yes 
Scenario Planning No 
Templates Yes 
Two-Way Communication Yes 

Incident Response

Attack Behavior Analytics No 
Automated Remediation No 
Compliance Reporting No 
Forensic Data Retention No 
Incident Alerting No 
Incident Database No 
Incident Logs No 
Incident Reporting No 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence No 
Timeline Analysis No 
Workflow Automation No 
Workflow Management No 

IT Alerting

Alert Noise Reduction Yes 
Alert Routing Yes 
Dynamic Notifications Yes 
Enriched Incident Context Yes 
Escalation Policies Yes 
Incident History Audit Yes 
Multi-User Alerting Yes 
Multiple Alert Types Yes 
On-Call Management Yes 
Rich HTML Email Notifications Yes 

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