Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ivanti Neurons for ITSM is a cutting-edge, enterprise-level platform designed for IT service management that streamlines workflows and removes manual tasks to provide quicker and more reliable service results. It is constructed upon industry standards and adheres to eleven certified best practices, integrating no-code, drag-and-drop features alongside AI-enhanced chatbots and self-service portals to significantly enhance the user experience and speed up resolution times. Among its notable features are comprehensive incident and request management, proactive automation services that allow for workflow design and modification without coding, thorough visibility of hardware and software assets, role-specific dashboards with analytics for insightful decision-making, and user-friendly mobile interfaces for both staff and end users. Additionally, it offers flexible deployment options, including on-premises, cloud, or hybrid solutions, ensuring adaptability to various environments. A maturity model is also included to facilitate progression from basic ticketing to advanced "shift-left" automation and AI-driven remediation, complemented by a versatile bot library that enhances functionality. Overall, this platform represents a significant advancement in IT service management technology.
Description
Nilex Enterprise® is a comprehensive and adaptable suite of systems designed specifically for organizations and enterprises that require robust service management solutions. As an all-inclusive platform, Nilex Enterprise facilitates comprehensive management of ticket handling, asset oversight, knowledge resources, and efficient approval workflows within the service catalog, ensuring complete control over the ordering process, including invoicing and billing. Furthermore, this solution allows users to monitor and evaluate time spent on maintenance and ticket-related tasks. By providing a full software ecosystem, Nilex Enterprise incorporates all essential features necessary for effective operations in medium to large organizations, streamlining the resolution of complex needs without the necessity for additional software tools. Overall, Nilex Enterprise empowers businesses to optimize their service management capabilities efficiently.
API Access
Has API
API Access
Has API
Integrations
Ivanti
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ivanti
Founded
2017
Country
United States
Website
www.ivanti.com/products/ivanti-neurons-itsm
Vendor Details
Company Name
Nilex
Founded
1993
Country
Sweden
Website
en.nilex.se/product/nilex-enterprise
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal